FAQs

Faye offers whole-trip coverage to protect your health, trip, stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured, or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage, baggage care and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.

It's best to buy travel insurance as soon as possible after booking your trip. That way, you'll be protected against unexpected events that might cause you to delay or cancel. And if you buy within 14 days of your initial trip deposit, you'll be eligible for Faye's full range of coverage protection, including coverage of pre-existing medical conditions. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, there won’t be an option to purchase the Cancel For Any Reason add-on or be eligible for pre-existing medical conditions coverage.

We’re here to bring out the best in every journey and pride ourselves on providing person-first travel coverage and care with your best interests at heart. This is why Faye offers more than travel insurance, including a mobile app for iOS and Android that goes where you go, real-time alerts and proactive problem-solving when you need it most. Oh, and did we mention there’s no paperwork? You’ll also be able to speak to us directly (yes, real humans!) throughout your entire journey.

Yes! Purchase your plan, interact with our customer experience team and submit a claim - all via our iOS or Android app.

Faye is available for U.S. residents of all states excluding the following (which we will be available in soon!): Hawaii, Indiana, Washington, Montana, Missouri, New York, Pennsylvania and District of Columbia.

Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Iran, Iraq, Syria, North Korea, Ukraine and Russia.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered.

You can find it on our website, on the What’s covered page.

Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best of 2021.

Faye was built during COVID-19 and launched in early 2022 with the intent to help travelers when they need it most with top-notch coverage and care. Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best as of 2021.

We are an insurtech company, which has the authority to sell insurance plans and perform claims administration. 

We currently don’t but are planning to in the near future. Check back for updates!

If your trip is canceled for covered reasons, your plan covers your non-refundable trip costs, up to the coverage’s limit (the total non-refundable trip cost you enter when purchasing a Faye plan).

Faye plans provide travel coverage and care for U.S. residents who are traveling domestically within the United States and internationally - including on cruises! 

Yes, we can cover sporting activities such as skiing, snowboarding, scuba diving (up to 131 feet), snorkeling, kayaking, surfing, hiking, biking, horseback riding and many other recreational sporting activities.

Your trip interruption coverage’s limit is 150% of your total non-refundable trip cost. In cases of trip interruption, your plan can cover your non-refundable trip costs, plus additional transportation expenses, up to the coverage’s limit. 

If you find yourself stranded in transit,  your plan can reimburse up to $300 a day in expenses, for delays of 6 hours or more (capped at $4,500). Expenses include additional out of pocket purchases like meals and hotels, as well as lost prepaid items, like tours or hotel stays.

Examples of covered trip inconveniences include: flight delay, delay at security check-in, hotel late arrival, or rental property lockout. Your plan provides $200 for each trip inconvenience you experience, capped at $600. 

 Your plan reimburses you up to $200 if a covered travel delay of 3 hours or more causes you to miss your trip departure.

Head to the Faye app on iOS or Android to make such changes and if you need any assistance whatsoever. There you can chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at [email protected] or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered. 

Faye’s international plan covers up to $100K in expenses if you require transportation from a place of danger to a place of safety. Examples of covered non-medical emergency evacuation reasons: Natural disaster evacuation, political or security evacuation.

Your plan can cover up to $2K under the Baggage and Personal Effects benefit for lost, stolen or damaged luggage and belongings (capped at $150 per item).

 Your plan can help you out if your passport or credit cards are lost or stolen by reimbursing you up to $50 for each item. 

The plan reimburses you $200 if your bags are delayed for 6 hours or more, or up to $300 if it’s been 12 hours or more. 

Absolutely! In doing so, trip costs related to unexpected events resulting in cancellations, baggage issues, interruptions or medical emergencies can be covered. 

We treat COVID-19 like any other illness and can cover non-refundable cancellation costs if you become ill with COVID-19 before your trip starts, and emergency medical and trip delay expenses, like quarantine accommodation and extension costs if you become ill with COVID-19 in-trip and need to stay longer. See more about our commitment to COVID-19 coverage here.

Our plan provides trip cancellation, 100% of your non-refundable trip costs would be covered, capped at the estimated total trip cost you provide when you purchase Faye travel insurance. Examples of covered non-refundable costs may include flight tickets, hotel bookings, as well as ticket, show, and/or activity fees.

If you fall ill with COVID-19 while in-trip and need to quarantine, your emergency medical expenses and trip interruption expenses will be covered. This includes prescription drugs, hospitalization and the cost of your trip extension, such as unplanned accommodation. Our customer experience team will also help you find a doctor, a pharmacy nearby and a safe place to stay because your well-being is top of mind. 

Supplementing your Faye travel insurance plan with the Cancel For Any Reason add-on gives you the ability to cancel your trip for reasons other than those covered in your plan, as long as you do so at least 48 hours in advance of your scheduled departure date. This includes being concerned about contracting COVID-19 while away. If you end up doing so, we’ll reimburse you for up to 75% of non-refundable trip expenses.

If your travel partner becomes ill with COVID-19 while in-trip, there is coverage for your unused prepaid expenses (like hotels, tours, shows, etc) as well the costs to change your travel arrangements to come home later than expected. In addition, if you are quarantined due to your travel partner’s illness, there is also coverage for your additional hotel expenses.

No, we do not cover COVID-19 testing before you depart. We also do not cover COVID-19 tests on your way back to the U.S. that are taken solely to comply with government requirements. 

However, we can cover emergency medical expenses related to COVID-19 that occur during your trip, including if you test positive for the virus, resulting in interruptions to your journey.  

It depends. Most health insurance plans do not fully cover illness/treatment while traveling outside of the United States.

Faye’s international plan covers you for up to $250K for accident & sickness medical expenses if you experience illness or injury in-trip. Faye’s domestic plan covers you for up to $50K for accident & sickness medical expenses if you experience illness or injury in-trip.  

Your plan provides coverage for up to $500K in transportation expenses to evacuate you to the nearest suitable hospital or medical facility in the case of acute, severe or life-threatening illness or injury if adequate medical treatment is not available in your immediate area, or to return home safely after treatment.

If you need medical attention while traveling, we can help in a number of ways:

-We can instantly add funds to your Faye Wallet so that you can pay a medical facility

-We can pay directly to a medical facility

-We can reimburse you for covered medical expenses after you file a claim through our app

Of course! As long as you purchase your plan within 14 days of your initial trip deposit, and are medically able to travel when you purchase your plan, pre-existing conditions can be covered. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, you unfortunately won’t receive the waiver for pre-existing medical conditions.

Yes, you have coverage if you need to cancel your trip due to pregnancy complications, or if you experience them while traveling.

The cost of your travel plan, which includes both insurance benefits and 24/7 assistance, depends on the specifics of the trip you are taking including your destination, the length of your trip and other add-ons you opt to include in your coverage plan (such as pet care, rental car care and more). You can get an estimate of how much travel insurance will cost for your upcoming trip(s) here

The Faye team values your dollar. Which is why we offer fair pricing and customizable coverage built with the understanding that you work hard to travel and prefer to spend smartly.

To buy Faye travel insurance, or to simply see how much it costs, head here or download the Faye app for iOS or Android and answer a few simple questions about your upcoming trip (like dates and location). We’ll then recommend the best coverage that suits your plans.

Yes, but in order to be eligible for all available coverage, your plan must be purchased within 14 days of your initial trip deposit.

Yes, you may purchase a plan for trips that are 1 day to 180 days. 

Yes. You can buy a plan that covers you for trips of up to 180 days (roughly 6 months). If you are planning on staying at a destination longer, you might want to contact a company that provides health coverage for those temporarily living overseas.

Faye’s Travel Protection Plan is based on a mixture of the base coverage and bundles available in the Faye Travel Protection Policy (click here to read it in full). 

During the onboarding process, we take into account if you're traveling domestically or internationally in order to offer the right medical bundle, and based on when you're traveling, the right baggage and trip cancellation protection. For example, you can't buy trip cancellation on the day of your set departure date, so we're not going to try and sell it to you.

Yes. You can cancel your travel insurance and receive a full refund up to 14 days after purchasing Faye coverage as long as your trip didn’t start yet, you have not incurred a loss and you haven’t filed a claim.

We sure do. It means that if you add on this protection, you can cancel your trip for any reason not already covered by this plan - even if you just don’t feel like going - and as long as you do so more than 48 hours prior to your trip’s scheduled departure date, we’ll cover 75% of your non-refundable trip costs.

We are available 24/7, 365 days a year, even on weekends and holidays. Chat with us in the Faye app on iOS or Android, email us at [email protected] or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Yes! Our mission is to go above and beyond with coverage and care that supports your entire journey - from liftoff to checkout. In fact, Faye’s in-trip coverage kicks in the moment you leave home to begin your trip and is in effect until the moment you return. And our team of customer experience specialists (real humans!) are available to you 24/7. We know your time away is sacred. That’s why we’re working when you shouldn’t be.

No, however we can assist you by looking up available flights for you or by connecting you with your travel agent (if relevant). 

In the event of a medical emergency, please call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122. For non-medical emergencies, please contact our 24/7 customer experience team via the Faye app on iOS or Android, or via email at [email protected]

Oh no! In the event that the app is not working properly, please shoot us a note at [email protected] and our product specialists will get back to you in a timely manner.

We’re really sorry to hear that and strive to go above and beyond your expectations. Please contact our customer experience team via the app on iOS or Android with your feedback and if you need further assistance, please email us at [email protected]

We have an easy, digital claims process that aims to solve your claim(s) quickly, fairly and accurately after receiving all the necessary info. We know your time is precious, and we’re not here to waste it. To submit a claim, head to the Faye app on iOS or Android and click to chat with us. Or you can email us at [email protected].

You can easily check the status of your claim by heading to the Faye app on iOS or Android and chatting with us in the Get Help section. You can also email us directly at [email protected] or call toll-free 1-833-240-7056.

Faye Wallet is an easy-to-use digital card within the Faye app that can be connected to your Google Pay and Apple Pay account(s) on your phone. During your trip, if a well-planned moment goes awry and you qualify for a speedy reimbursement, we’ll send funds to your Faye Wallet that you can use then and there to purchase what you need most rather than paying out of pocket - like a new outfit and toothbrush. Via Faye Wallet, you can be paid quickly for approved claims as well. For everything you need to know about Faye Wallet, click here.

We aim to process claims within 48 hours of receiving all the necessary information.

Via the Faye app, you can see if your claim status is open, approved, or paid. When you are reimbursed for a claim to your Faye Wallet, you will see it reflected in your card balance. If we need additional information from you, or if your claim has been denied, our team will message you via email.

We are new in the travel insurance space having launched in 2022, but are backed by a team of experienced travel and tech professionals. Our underwriter (they're the ones who back up our policy and fund claims payments) has been in business for 200+ years.

Rental car insurance protects your temporary vehicle for the duration of your trip. Add on rental car coverage to your Faye plan and be covered for rental-related accident expenses including physical damage to the vehicle, as well as theft of the rental vehicle and relevant administrative fees charged by the rental car agency. 

Taking your pet with you or leaving your furry friend at home? Make sure they’re taken care of by adding on pet care coverage to your Faye plan to make sure your four-legged pal is also protected. We can cover your pet’s health-related expenses if your furry friend gets sick while traveling with you, if your pet has to be quarantined due to sickness, or if you don’t arrive home on time resulting in additional kenneling expenses. 

Vacation rental damage protection helps financially protect you and those you’re traveling with from certain unforeseen events and accidents that occur in the vacation rental property you are staying in. 

This add-on, referred to as the Optional Rental Property Damage Liability benefit, covers the vacation rental property you’re staying in and its contents, if you unintentionally or due to events outside of your control, damage something. You can be reimbursed for up to $3,000 for the lessor of repair or replacement costs for damaged items.

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.