Q: Where can I find a copy of your plan wording?

You can find it on our website, on the What’s covered page .

Question 1

What can Faye travel insurance cover?

Accepted Answer

Faye offers whole-trip coverage to protect your health, trip, stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured, or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage, baggage care and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.

Question 2

When should I buy insurance for my upcoming trip?

Accepted Answer

It's best to buy travel insurance as soon as possible after booking your trip. That way, you'll be protected against unexpected events that might cause you to delay or cancel. And if you buy within 14 days of your initial trip deposit, you'll be eligible for Faye's full range of coverage protection, including coverage of pre-existing medical conditions. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, there won’t be an option to purchase the Cancel For Any Reason add-on or be eligible for pre-existing medical conditions coverage.

Question 3

How does Faye differ from the other travel insurance companies?

Accepted Answer

We’re here to bring out the best in every journey and pride ourselves on providing person-first travel coverage and care with your best interests at heart. This is why Faye offers more than travel insurance, including a mobile app for iOS and Android that goes where you go, real-time alerts and proactive problem-solving when you need it most. Oh, and did we mention there’s no paperwork? You’ll also be able to speak to us directly (yes, real humans!) throughout your entire journey.

Question 4

Does Faye have a mobile app?

Accepted Answer

Yes! Purchase your plan, interact with our customer experience team and submit a claim - all via our iOS or Android app.

Question 5

Who can buy Faye travel insurance?

Accepted Answer

Faye is available to U.S. residents of all states but currently does not sell to residents of these U.S. territories: United States Virgin Islands, Northern Mariana Islands, Guam, American Samoa and Puerto Rico.

Question 6

Where can I travel with Faye travel insurance?

Accepted Answer

Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Afghanistan, Cuba, Iran, Iraq, North Korea, Russia, Syria and Ukraine.

Question 7

Can I buy Faye travel insurance when I am already traveling?

Accepted Answer

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered.

Question 8

Where can I find a copy of your plan wording?

Accepted Answer

You can find it on our website, on the What’s covered page.

Question 9

Who underwrites Faye’s insurance plans?

Accepted Answer

Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best of 2022.

Question 10

Are you new? I never heard about you before. When did you launch?

Accepted Answer

Faye was built during COVID-19 and launched in early 2022 with the intent to help travelers when they need it most with top-notch coverage and care. Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best as of 2022.

Question 11

Are you brokers? Are you an insurance company?

Accepted Answer

We are an insurtech company, which has the authority to sell insurance plans and perform claims administration.

FAQs