You’ve got questions, we’ve got answers

Faye offers whole-trip coverage to protect your health, your trip, your stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage, baggage care and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.

It's best to buy travel insurance as soon as possible after booking your trip. That way, you'll be protected against unexpected events that might cause you to delay or cancel. And if you buy within 14 days of your initial trip deposit, you'll be eligible for Faye's full range of coverage protection, including coverage of pre-existing medical conditions. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, there won’t be an option to purchase the Cancel For Any Reason add-on or be eligible for pre-existing medical conditions coverage.

We’re here to bring out the best in every journey and pride ourselves on providing person-first travel coverage and care with your best interests at heart. This is why Faye offers more than travel insurance, including a mobile app for iOS and Android that goes where you go, real-time alerts and proactive problem-solving when you need it most. Oh, and did we mention there’s no paperwork? You’ll also be able to speak to us directly (yes, real humans!) throughout your entire journey.

Yes! Purchase your plan, interact with our customer experience team and submit a claim - all via our iOS or Android app.

Faye is available to U.S. residents of all states but currently does not sell to residents of these U.S. territories: United States Virgin Islands, Northern Mariana Islands, Guam, American Samoa and Puerto Rico.

Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Afghanistan, Belarus, Cuba, Haiti, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia, Sudan, Syria, Ukraine and Yemen.

Getting covered with Faye is quick and easy. You can purchase a policy in as little as 60 seconds through our website or via the award-winning Faye app.

On our website: Head to withfaye.com and click Check pricing. Enter a few details about your trip, like your destination and travel dates, and we’ll instantly recommend the best coverage for your journey. Add your trip cost, select any additional add-ons to supplement your base plan, and complete your payment. And just like that, your policy is good to go!

On the Faye app: Download the Faye app on iOS or Android, navigate to the Trips tab, and tap Add new. Enter your trip details, and we’ll suggest the ideal coverage for your adventure. Add your trip cost, choose any add-ons, and complete your payment. That’s it–you’re officially covered with Faye!

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered.

You can find it on our website, on the What’s covered page.

Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best of 2024.

Faye was built during COVID-19 and launched in early 2022 with the intent to help travelers when they need it most with top-notch coverage and care. Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best as of 2022.

We are an insurtech company, which has the authority to sell insurance plans and perform claims administration.

Yes, you can absolutely purchase travel insurance for multiple people traveling together! Just make sure everyone has the same travel dates and shares the same state of residence, as coverage and benefits can vary by state.

Provided your policy includes trip cancellation, this coverage will help in the event you need to cancel your trip for a covered reason. You can file a claim for reimbursement for any of your non-refundable trip expenses, up to the coverage’s limit (the total non-refundable trip cost you entered when purchasing a Faye plan).
A full list of covered reasons for trip cancellation can be found here.

Faye plans provide travel coverage and care for U.S. residents who are traveling domestically within the United States and internationally - including on cruises!

Yes, we can cover sporting activities such as skiing, snowboarding, scuba diving (up to 131 feet), snorkeling, kayaking, surfing, hiking, biking, horseback riding and many other recreational sporting activities. Find the full list of recreational sports and activities that are covered here.

Your trip interruption coverage’s limit is 150% of your total non-refundable trip cost. In cases of trip interruption, your plan can cover your non-refundable trip costs, plus additional transportation expenses, up to the coverage’s limit.

If you find yourself stranded in transit, your plan can reimburse up to $300 a day in expenses, for delays of 6 hours or more (capped at $2,100). Expenses include additional out of pocket purchases like meals and hotels, as well as lost prepaid items, like tours or hotel stays.

Examples of covered trip inconveniences include: flight delay, delay at security check-in, hotel late arrival or rental property lockouts. Your plan provides $200 for each trip inconvenience you experience, capped at $600.

Your plan reimburses you up to $200 if a covered travel delay of 3 hours or more causes you to miss your trip departure.

Faye’s international plan covers up to $100K in expenses if you require transportation from a place of danger to a place of safety. Examples of covered non-medical emergency evacuation reasons: Natural disaster evacuation, political or security evacuation.

Your plan can cover up to $2K under the Baggage and Personal Effects benefit for lost, stolen or damaged luggage and belongings (capped at $150 per item).

Your plan can help you out if your passport or credit cards are lost or stolen by reimbursing you up to $50 for each item.

The plan reimburses you $200 if your bags are delayed for 6 hours or more, or up to $300 if it’s been 12 hours or more.

Where do we even begin!? The Faye app is designed to do way more than just cover your trip–it’s your ultimate travel sidekick. Get real-time flight alerts, track and file claims easily, and enjoy quick reimbursements on approved claims to your phone’s wallet. Need help finding a doctor, or just wondering where the nearest restaurant or ATM is to your hotel? Our 24/7 customer support team is available in-app for all your questions.

But, that’s not all. The Faye app gives you access to essential travel tools like local emergency numbers, the weather forecast, and the option to buy an eSIM data plan when you head abroad. You can also use the Safekeeping feature to securely store copies of your important travel documents, so we’ve got backups in case things go missing. And when it comes to reimbursements, you can access all funds immediately via Faye Wallet, your personalized payment card that can simply be added to Apple or Google Wallet. Tap and pay, or transfer the funds directly to your bank account.

Want the full rundown? Check out everything the Faye app has to offer here.

Of course! Our team can help smooth out any bumps in the road you may encounter. If you miss a connection or if your flight is delayed, chat with our 24/7 customer support specialists in the Faye app or by phone or email so they can help get you to your next destination. This can include finding you a new flight or suggesting where to grab a bite in-terminal if you have a long wait.

In addition, our plans offer coverage for missed connections and trip delays due to covered reasons.

Missed connections: Coverage of up to $200 if you miss a trip departure because you were delayed for 3 consecutive hours due to covered reasons including flight delay/cancellation, plane mechanical breakdown, inclement weather, strike, and more.

Trip delay: If you’re stranded in transit due to reasons outside your control, such as a flight delay of 6 hours or more, our plan can reimburse you up to $300 per day for expenses (capped at $2.1k per trip).

Yes! First and foremost, the Faye app provides destination-specific info to help you travel smarter. Before your trip, access the pre-trip essentials section on the Faye app’s home screen to see important info like visa requirements, plug adapter types, and local emergency phone numbers. While traveling, it offers real-time alerts, local pharmacy info, and even tips like must-have apps to download and playlists to rock out to.

In addition, our team of travel experts is available around the clock to provide you with suggestions on the best restaurants to try, tours to book, and even where the closest ATM is to your hotel. Shoot them a message, and they’ll get back to you with top-notch ways to elevate your adventure.

The Faye app ensures you’re ready to go before you even pack your bags. It provides essential pre-trip information like plug adapter types, vaccination and visa requirements, and emergency numbers per destination. You’ll also be able to see what local apps to download before you arrive, weather forecasts, and even destination-specific music recommendations, so you’re in the mood before you even arrive.

It’s simple! Once you buy a policy with Faye, you can purchase an eSIM data plan for international trips directly in the Faye app. You’ll choose the plan that suits your trip, enter your payment details, and you’re good to go. Once purchased, you’ll get clear instructions on how to activate it. Need help? Our customer support team is available through chat or via email at support@withfaye.com. Currently available for iOS users

Keeping tabs on your flights has never been easier. After you purchase a Faye policy, simply enter your flight number and departure date on the homepage of the Faye app and we’ll handle the rest. If you’re unsure of your flight number, no worries–just click I can’t find my flight number and enter the information we need to find it for you. Get real-time updates on delays, cancellations, gate changes, what carousel to find your bags at upon landing, and more.

Losing your passport or other important documents can be stressful, but Faye has your back. With our in-app Safekeeping feature, you can securely store digital copies of your passport, ID, visas, reservations, and other must-have documents. If you misplace the physical copies, you’ll have quick and secure access to your information. Did your phone get lost, stolen, or misplaced? Rest easy knowing we can grab these copies for you on your behalf if needed. Plus, Faye offers up to $50 to help cover the cost of replacing a lost or stolen passport, making the process a little less daunting.

Find more information here on what to do if you lose your passport abroad.

We treat COVID-19 like any other illness and can cover non-refundable cancellation costs if you become ill with COVID-19 before your trip starts, and emergency medical and trip delay expenses, like quarantine accommodation and extension costs if you become ill with COVID-19 in-trip and need to stay longer. See more about our commitment to COVID-19 coverage here.

Our plan provides trip cancellation, 100% of your non-refundable trip costs would be covered, capped at the estimated total trip cost you provide when you purchase Faye travel insurance. Examples of covered non-refundable costs may include flight tickets, hotel bookings, as well as ticket, show and/or activity fees.

If you fall ill with COVID-19 while in-trip and need to quarantine, your emergency medical expenses and trip interruption expenses will be covered. This includes prescription drugs, hospitalization and the cost of your trip extension, such as unplanned accommodation. Our customer experience team will also help you find a doctor, a pharmacy nearby and a safe place to stay because your well-being is top of mind.

Supplementing your Faye travel insurance plan with the Cancel For Any Reason add-on gives you the ability to cancel your trip for reasons other than those covered in your plan, as long as you do so at least 48 hours in advance of your scheduled departure date. This includes being concerned about contracting COVID-19 while away. If you end up doing so, we’ll reimburse you for up to 75% of non-refundable trip expenses.

If your travel partner becomes ill with COVID-19 while in-trip, you can be covered for your unused prepaid expenses (like hotels, tours, shows, etc.) as well as the costs to change your transportation to come home earlier or later than expected.

No, we do not cover COVID-19 testing before you depart. We also do not cover COVID-19 tests on your way back to the U.S. that are taken solely to comply with government requirements. However, we can cover emergency medical expenses related to COVID-19 that occur during your trip, including if you test positive for the virus, resulting in interruptions to your journey.

It depends. Most health insurance plans do not fully cover illness/treatment while traveling outside of the United States.

Faye’s international plan covers you for up to $250K for accident & sickness medical expenses if you experience illness or injury in-trip. Faye’s domestic plan covers you for up to $50K for accident & sickness medical expenses if you experience illness or injury in-trip.

Your plan provides coverage for up to $500K in transportation expenses to evacuate you to the nearest suitable hospital or medical facility in the case of acute, severe or life-threatening illness or injury if adequate medical treatment is not available in your immediate area, or to return home safely after treatment.

If you need medical attention while traveling, we can help in a number of ways: We can instantly add funds to your Faye Wallet so that you can pay a medical facility, pay directly to a medical facility or reimburse you for covered medical expenses after you file a claim through our app.

Of course! As long as you purchase your plan within 14 days of your initial trip deposit, and are medically able to travel when you purchase your plan, pre-existing conditions can be covered. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, you unfortunately won’t receive the waiver for pre-existing medical conditions.

Yes, you have coverage if you need to cancel your trip due to pregnancy complications, or if you experience them while traveling.

Yes, policy holders on international trips have access to a telemedicine offering through Air Doctor which can help connect them to a network of about 20K doctors. Access is subject to availability in the country you're traveling to. This offering is in addition to Faye's 24/7 assistance that helps you gain access to local medical clinics, hospitals and emergency medical services.

Rental car insurance protects your temporary vehicle for the duration of your trip. Add on rental car coverage to your Faye plan and be covered for rental-related accident expenses including physical damage to the vehicle, as well as theft of the rental vehicle and relevant administrative fees charged by the rental car agency.

Taking your pet with you or leaving your furry friend at home? Make sure they’re taken care of by adding on pet care coverage to your Faye plan to make sure your four-legged pal is also protected. We can cover your pet’s health-related expenses if your furry friend gets sick while traveling with you, if your pet has to be quarantined due to sickness, or if you don’t arrive home on time resulting in additional kenneling expenses.

Vacation rental damage protection helps financially protect you and those you’re traveling with from certain unforeseen events and accidents that occur in the vacation rental property you are staying in. This add-on covers the vacation rental property you’re staying in and its contents, if you unintentionally or due to events outside of your control, damage something. You can be reimbursed for up to $3,000 for the lessor of repair or replacement costs for damaged items.

B.A.S.E. jumping, Bull riding, Running of the bulls, Free diving, Bungee jumping, Hot air ballooning, Parachuting, Skydiving, Cliff diving, Fly-by-wire, Paragliding, Hang gliding, Heli-skiing, Heli-snowboarding, Wingsuit flying, Rock climbing without equipment (Free soloing), Bodily contact sports, Mountain climbing over 9,000 feet (2,700 meters), Motorsport or motor racing, Multi-sport endurance competitions, Parkour, Scuba diving if the depth exceeds 131 feet (40 meters), and Any activity materially similar to the above.

Under our base plans, losses due to, arising or resulting from adventure or extreme activities are excluded under the Accident and Sickness benefit. However, for an additional cost, adrenaline seekers can purchase this add-on so that such losses due to, arising or resulting from adventure or extreme activities are covered on the same basis as losses due to, arising or resulting from all other injuries. This may help provide some peace of mind as accident and sickness expenses can be covered if you become injured while participating in an adventure or extreme sport.

Base plans cover up to $500K for medical evacuation expenses, including air ambulances, if your condition is acute, severe or life-threatening and adequate medical treatment is not included in your immediate area.

This add-on is for those that go all-in on action with in-trip activities like skydiving and bungee jumping. Faye’s base plans already come with non-extreme sports and activity coverage for the more mild-hearted travelers who enjoy activities like surfing, hiking and skiing.

Cancel for Any Reason (CFAR) is an optional add-on that gives you extra flexibility when it comes to canceling your trip. While our standard policy covers cancellations for covered reasons, CFAR lets you cancel for any reason, no matter if it’s just a change of heart or a scheduling conflict.

With Faye’s CFAR add-on, you must cancel your trip at least 48 hours before your scheduled departure to get reimbursed for up to 75% of your non-refundable trip costs. You might want to consider CFAR if:

• You have non-refundable bookings
• You’re booking far in advance and plans may change
• You want peace of mind with extra flexibility

Note: CFAR must be added within 14 days of your initial trip deposit.

The cost of your travel plan, which includes both insurance benefits and 24/7 assistance, depends on the specifics of the trip you are taking. There are also various factors that go into determining the cost of your Faye travel protection plan including: State of residence, Trip length, Destination, Number of travelers, Ages of travelers and Add-ons.
You can get an estimate of how much travel insurance will cost for your upcoming trip(s) here. The Faye team values your dollar. Which is why we offer fair pricing and customizable coverage built with the understanding that you work hard to travel and prefer to spend smartly.

To buy Faye travel insurance, or to simply see how much it costs, head here or download the Faye app for iOS or Android and answer a few simple questions about your upcoming trip (like dates and location). We’ll then recommend the best coverage that suits your plans.

Yes. You can buy a plan that covers you for trips of up to 180 days (roughly 6 months). If you are planning on staying at a destination longer, you might want to contact a company that provides health coverage for those temporarily living overseas.

Faye’s Travel Protection Plan is based on a mixture of the base coverage and bundles available in the Faye Travel Protection Policy (click here to read it in full or click here for a New York Resident Protection Policy). During the onboarding process, we take into account if you're traveling domestically or internationally in order to offer the right medical bundle, and based on when you're traveling, the right baggage and trip cancellation protection. For example, you can't buy trip cancellation on the day of your set departure date, so we're not going to try and sell it to you.

Yes, you can increase your trip cost up to 48 hours before your trip starts, as long as you haven’t already incurred a loss, filed a claim or purchased coverage with CFAR.
If you wish to decrease your trip cost, you can do so within 14 days of the policy purchase as long as you haven’t departed on your trip, incurred a loss or filed a claim.

Head to the Faye app on iOS or Android to make such changes and chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at support@withfaye.com or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered.

Yes. You can cancel your travel insurance and receive a full refund up to 14 days after purchasing Faye coverage as long as your trip didn’t start yet, you have not incurred a loss and you haven’t filed a claim.

We sure do. It means that if you add on this protection, you can cancel your trip for any reason not already covered by this plan - even if you just don’t feel like going - and as long as you do so more than 48 hours prior to your trip’s scheduled departure date, we’ll cover 75% of your non-refundable trip costs.

We indeed offer more budget-friendly rates for adults traveling with Faye and bringing along kids under 18 on their adventure. To get a quote, simply provide your trip details and enter in all those traveling in your party. Rates are rolling out nationwide, and are currently available to residents in the following states: AK, AL, AR, AZ, CO, CT, DC, GA, DE, FL, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, MS, NC, ND, NE, NJ, NH, NM, NV, OH, OK, OR, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Our team of customer experience specialists (real humans!) are available to you 24/7, 365 days a year, even on weekends and holidays. Chat with us in the Faye app on iOS or Android, email us at support@withfaye.com or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Yes! Our mission is to go above and beyond with coverage and care that supports your entire journey - from liftoff to checkout. In fact, Faye’s in-trip coverage kicks in the moment you leave home to begin your trip and is in effect until the moment you return. And our team of customer experience specialists (real humans!) are available to you 24/7. We know your time away is sacred. That’s why we’re working when you shouldn’t be.

No, however we can assist you by looking up available flights for you or by connecting you with your travel agent (if relevant).

In the event of a medical emergency, please call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122. For non-medical emergencies, please contact our 24/7 customer experience team via the Faye app on iOS or Android, or via email at support@withfaye.com.

Oh no! In the event that the app is not working properly, please shoot us a note at support@withfaye.com and our product specialists will get back to you in a timely manner.

We’re really sorry to hear that and strive to go above and beyond your expectations. Please contact our customer experience team via the app on iOS or Android with your feedback and if you need further assistance, please email us at feedback@withfaye.com.

We have an easy, digital claims process that aims to solve your claim(s) quickly, fairly and accurately after receiving all the necessary info. We know your time is precious, and we’re not here to waste it. To submit a claim, head to the Faye app on iOS or Android. Or you can email us at claims@withfaye.com.

You can easily check the status of your claim by heading to the Faye app on iOS or Android and chatting with us in the Get Help section. You can also email us directly at claims@withfaye.com or call toll-free 1-833-240-7056.

Faye Wallet is an easy-to-use digital card within the Faye app that can be connected to your Google Pay and Apple Pay account(s) on your phone. During your trip, if a well-planned moment goes awry and you qualify for a speedy reimbursement, we’ll send funds to your Faye Wallet that you can use then and there to purchase what you need most rather than paying out of pocket - like a new outfit and toothbrush. Via Faye Wallet, you can be paid quickly for approved claims as well. For everything you need to know about Faye Wallet, click here.

Processing time can vary depending on the claim, however we aim to process each claim within 48 hours of receiving the necessary information.

Via the Faye app, you can see if your claim status is open, approved or paid. When you are reimbursed for a claim to your Faye Wallet, you will see it reflected in your card balance. If we need additional information from you or if your claim has been denied, our team will message you via email.

We are new in the travel insurance space having launched in 2022, but are backed by a team of experienced travel and tech professionals. Our underwriter (they're the ones who back up our policy and fund claims payments) has been in business for 200+ years.