FAQs

Faye offers whole-trip coverage to protect your health, your trip, your stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured, or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage and baggage care, and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.

It's best to buy travel insurance as soon as possible after booking your trip. That way, you'll be protected against unexpected events that might cause you to delay or cancel. And if you buy within 14 days of your initial trip deposit, you'll be eligible for Faye's full range of coverage protection, including coverage of pre-existing medical conditions. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, there won’t be an option to purchase the Cancel For Any Reason add-on or be eligible for pre-existing medical conditions coverage.

We’re here to bring out the best in every journey and pride ourselves on providing person-first travel coverage and care with your best interests at heart. This is why Faye offers more than travel insurance, including a mobile app for iOS and Android that goes where you go, real-time alerts and proactive problem-solving when you need it most. Oh, and did we mention there’s no paperwork? You’ll also be able to speak to us directly (yes, real humans!) throughout your entire journey.

Of course! As long as you purchase your plan within 14 days of your initial trip deposit, and are medically able to travel when you purchase your plan, pre-existing conditions can be covered. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, you unfortunately won’t receive the waiver for pre-existing medical conditions.

Yes, you have coverage if you need to cancel your trip due to pregnancy complications, or if you experience them while traveling.

Yes! Purchase your plan, interact with our customer experience team and submit a claim - all via our iOS or Android app.

U.S. residents can purchase Faye coverage unless they are residents of: Hawaii, Indiana, Washington, Montana, Missouri, New York, Pennsylvania, District of Columbia.

Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Iran, Iraq, Syria, North Korea, Ukraine and Russia.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered.

Head to the Faye app on iOS or Android to make such changes and if you need any assistance whatsoever. There you can chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at [email protected] or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered. 

In short, yes. Our trip coverage, subject to the plan terms, protects you from a variety of mishaps that can result in you missing a flight, trip activity or hotel reservation. To see a full list of what is covered, head here. 

Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best of 2021.

Faye’s Travel Protection Plan is based on a mixture of the base coverage and bundles available in the Faye Travel Protection Policy (click here to read it in full).

During the onboarding process, we take into account if you're traveling domestically or internationally in order to offer the right medical bundle, and based on when you're traveling, the right baggage and trip cancellation protection. For example, you can't buy trip cancellation on the day of your set departure date, so we're not going to try and sell it to you.

Faye’s Travel Protection Plan offers many coverage types, from which we make some selections on your behalf based on where you’re going and when all of which you'll be able to see when you get to the offer page pre-purchase. On the offer page, we'll ask if you want some more protection included - such as pet care, rental car care or the ability to cancel for any reason. We’ll continue to optimize our protection technology over time, so you can expect more customization options in the future!

We currently don’t but are planning to in the near future. Check back for updates!