What’s covered

Whole-trip travel insurance built to protect your travel well-being

We offer a robust, custom plan so you’re not over or underinsured, or paying for things you simply don’t need. It includes your trip, your health and your stuff. You can also supplement your plan with add-ons for even more protection.

Our travel coverage & care unpacked

Friendly FYI – this list is an example of what's available to a US resident, traveling internationally, buying a policy at least three days before their scheduled departure date. Check out a summary of our international Faye travel plan here and our International Faye Travel Protection Plan for New York residents here and for Washington residents here and for Missouri residents here.

Your health


If you become ill with COVID-19, our plan can cover non-refundable trip cancellation costs, emergency medical expenses and quarantine accommodation costs.

Treated like any other illness defined in our plan (see Emergency Medical Expenses)

Your trip

Trip cancellation

If you need to cancel your trip for covered reasons, including if you get sick, contract COVID-19, or a travel provider goes bankrupt. We can cover flights, hotel bookings, tickets and activities.

Up to 100% of non-refundable trip costs

Your health

Emergency medical expenses

If you experience sudden illness or injury in-trip, including COVID-19. We can cover prescription drugs, hospitalization and physician costs.

Up to $250K for international trips (primary)

Your health

Pre-existing medical conditions

Pre-existing conditions can be covered for Trip Cancellations and Interruptions, as long as you purchase your plan within 14 days of your initial trip deposit, and are medically able to travel when you purchase your plan.

Your trip

Trip delay

When you’re stranded in transit due to reasons outside of your control such as flight delay or theft of passport.

Up to $300/day, and a max of $4.5K per trip, for delays of more than 6 hours

Your trip

Trip interruption

When you must unexpectedly cut your trip short or extend it for covered reasons, including if you contract COVID-19.

Up to 150% of your non-refundable trip costs, including additional transportation expenses

Your trip

Missed connections

Coverage of up to $200 if you miss a trip departure because you were delayed for 3 consecutive hours due to covered reasons including flight delay/cancellation, plane mechanical breakdown, inclement weather, strike and more.

Up $200, plus an $100 if you experience a delay of 6+ consecutive hours.

Your stuff

Lost or damaged belongings

Reimbursement for lost, stolen, or damaged luggage, including clothing, personal items and professional equipment like a phone or laptop.

Up to $2K total per trip

Your health

Emergency medical evacuation

Coverage of transportation in the case of illness or injury that is acute, severe or life threatening when adequate medical treatment is not available in the immediate area.

Up to $500K

Your trip

Trip inconveniences & snafus

When you’re inconvenienced during your trip due to an eligible flight delay, flight cancellation, delay at security or late hotel arrival.

$200 per trip inconvenience, capped at $600 per trip


24/7 assistance

Our team of customer experience specialists are available to you 24/7 with travel advice, tips, and help when you need it most - including how to locate a doctor or a pharmacy.

Included in your Faye travel plan


Real time flight alerts

Our smart app technology tracks your itinerary and provides updates in real-time including flight delays, gate changes and what baggage carousel to head to when you land.

Included in your Faye plan

Your trip

Non-medical emergency evacuation

When, due to a covered event, you’re transported from a place of danger to a place of safety. A covered event includes a natural disaster, political or security evacuation.

Up to $100K

Add on for your trip

Rental car care

Coverage in the event of accidental damage to your rental car like collision, vandalism, natural disaster or theft related to your rental car.

Up to $50K

Add on for your trip

Cancel for any reason

The ability to nix your trip for reasons other than those covered in your plan’s trip cancellation coverage, including fear of contracting COVID-19, as long as you purchase this coverage within 14 days of your initial trip deposit and cancel at least 48 hours in advance of your scheduled departure date.

Up to 75% of non-refundable trip costs

Add on for your trip

Pet care

Coverage of veterinary expenses if you take your furry friend along (including pet sickness or injury), or kenneling costs if you arrive back home later than expected.

Up to $2.5K in veterinary expenses & 
$250 for kenneling

Add on for your trip

Vacation rental damage protection

Coverage if you unintentionally damage the vacation rental property you’re staying in or its contents, while in-trip.

Up to $3,000

Add on for your trip

Adventure & extreme sports

Medical and transportation coverage if you become injured while participating in an adventure or extreme sport, like skydiving, bungee jumping, motocross or free diving. 

Up to $250K (international trips) or $50K (domestic trips) for accidental & sickness expenses

Quick to overdeliver

Our COVID-19 coverage commitment.

When it comes to COVID-19, our plan can protect you pre-trip and in-trip. We can cover non-refundable cancellation costs if you become ill with COVID-19 before your trip starts, such as transportation change fees (like on flights), the non refundable portion of your hotel stay and activity cancellation fees. We can also cover emergency medical and trip delay expenses if you become ill with COVID-19 in-trip and need to stay longer. This includes unplanned accommodation, hospitalization, and prescription drugs.

We value your dollar.

We feature fair pricing and customizable coverage built with the understanding that you work hard to travel.

Have a claim?

No problem, we have a digital and easy claims process that aims to solve your claim(s) quickly, fairly and accurately after receiving the necessary info. We know your time is precious, and we’re not here to waste it.

What we mean by 24/7 assistance.

Actual humans to speak to, providing the help you need, when you need it. 365 days a year. Yes, even on weekends.

Why we’re different.

We are here to bring out the best in every journey, which is why Faye offers more than travel insurance, including real-time alerts and proactive problem-solving when you need it most. With Faye, you’re able to speak to us directly throughout your entire journey.

Coverage that surprises & delights you.

You'll be pleasantly surprised at what's included in your coverage from the get-go. In fact, if you experience travel inconveniences like these, we’ll reimburse you (capped at 3 per person, per trip): flight delay or cancellation, delay at security check-in, rental property lockout, hotel late arrival and flight diversion.

Some benefits are not available for purchase in all states.


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© 2024 Zenner, Inc. All rights reserved
Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Falck Global Assistance LLC. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.