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    Senior Retention Manager

    Growth | IL


    Who we are

    Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite. 

    What we’re looking for

    We are looking for a seasoned Senior Retention Manager with B2C experience to join our team. The ideal candidate has a proven track record of leading retention activities across multiple channels, leading the marketing automation efforts of the company, monitoring and improving all outgoing communications with the company’s customers, and improving retention metrics on all fronts.

    As a Senior Retention Manager at Faye, you’ll play a critical role in ensuring our customers stay loyal and engaged. You’ll lead strategic initiatives to retain existing users, enhance their experience, and drive long-term retentive behavior.

    We work in a fun, collaborative, and open-minded environment and are looking for proactive, accountable professionals focused on continuous learning and growth to push themselves and our team forward.



    Apply now

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