Description
Hi! We’re Faye
Faye is the first-ever digital, consumer-centric travel insurance for Americans - transforming coverage and care from a forgettable trip add-on into a trusted, tech-powered advantage. With whole-trip protection, real-time support, and instant reimbursements, we’re setting a new standard in travel protection that travelers actually love.
Since our launch, we've become the fastest-growing and top-rated provider in the U.S. on a mission to redefine peace of mind on the road.
Our protection plans serve a range of segments including retail, group and wholesale.
What we're looking for:
Faye is seeking a sharp, strategic, and detail-obsessed Head of Insurance Programs to own the full lifecycle of our insurance products. This senior role sits at the intersection of product, claims, customer experience, business development, operations, and compliance, and you will be trusted with building, maintaining, and optimizing travel protection offerings that are as innovative as they are airtight.
From product ideation and creation, to pricing and regulatory approval, audits, and performance tracking, this leader will ensure our products continue to exceed customer expectations while meeting the highest standards of performance, compliance, and clarity.
You’ll be on top of the needs of Faye’s customers, help understand their future needs, and be aware of how other companies in the industry are performing.
If you're excited by the challenge of scaling category-defining insurance products that are easy to understand, delightful to use, and backed by best-in-class coverage you'll thrive at Faye.
Responsibilities
- Oversee the creation of new protection plans, end-to-end, from ideation and market research, through to the preparation of wording, disclaimers, and pricing, including the process of regulatory or carrier approval.
- Work with underwriting and actuarial partners to create appropriate prices for plans, monitor their performance and loss ratio and identify and implement improvements.
- Help maintain existing plans by ensuring they are up to date with changing requirements of partners and regulatory bodies.
- Help the company prepare internal and external messaging that complies with our plan documents.
- Conduct market research and proactively identify new business opportunities.
- Work with our business development partners to develop custom plans where appropriate.
- Proactively maintain lists of countries, regions, or events for which the company should not be currently offering coverage.
- Manage the process of production and premium audits.
Qualifications
- 4+ years of experience in U.S. P&C insurance, preferably working in travel, in an admitted line of insurance.
- Excellent communication, interpersonal and presentation skills.
- Proven ability to build and maintain long term partner relationships.
- Experience with preparing insurance rates and forms.
- Experience with either underwriting or pricing of insurance products.
- Comfort with ambiguity, speed, and an ambitious growth environment
- Strong business acumen, excellent communication, and a collaborative mindset.
- Ability to run with new ideas, be proactive and excel independently and as part of a team.
