Description
Who we are
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.
Life at Faye
At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.
Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities
- Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
- Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
- Resolve issues efficiently, ensuring a seamless and positive customer experience.
- Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
- Work collaboratively across teams and departments to help solve any matter at hand.
Requirements
- Proven experience in customer service/call center roles
- Native English speaker / English mother tongue level- must
- Ability to work evening, night ,and weekend shifts - must
- Excellent verbal & written communications skills
- Ability to display great time management and prioritize workload while remaining organized and efficient
- Familiarity with American customer service and culture
- A medical and/or travel and/or Insurance background is a plus
- Tech-oriented
