Rated 4.8/5 stars
Testimonials
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See the love everyone is sharing about Faye
Good words travel far
"I like the ability to consult a doctor through the Faye app. I look forward to using them again on my next trip to Europe. "
"Unfortunately, my wife became ill and had to visit a physician, which caused us to miss part of our trip. Faye reimbursed us for all costs as promised and transferred our funds to our wallet."
"I was traveling in some unknown corners of Europe, and having Faye in my corner provided a lot of confidence."
"The app was so nice to do quick currency conversions, check flight times, delays and general information on the countries we visited."
"We had flight delays at the end of our trip that resulted in an extra overnight stay. Faye provided a disruption credit that helped offset additional expenses."
"The app made tracking our travel insurance benefits easy. We had some problems with one of our phones, and reaching support through the app was easy and helpful."
"I needed to see a doctor in Vienna, and Faye covered the bill right out of the gate. I found the doctor through the app, too. It could not have been simpler to get the healthcare I needed."
"We were set up with a video call doctor through Faye, and he went over our symptoms and options. He sent us a prescription for the pharmacy in the UK, and they filled it."
"I enjoyed the Faye app and received notification on flight delays on my return trip faster than the information I received from the airline."
"I made a claim on my last trip, and it was quick and easy. I used a different insurance company a few years ago, and it was a major pain to file a claim. I’m sticking with Faye."
"When I experienced painful sciatica, the help from an air doctor through Faye was superb."
"I like your app and that you keep track of flights and gates, etc."
"After my husband got sick, I jumped on Faye and discovered I could book a video visit with a doctor. He spoke to a doctor online within the hour and had a thorough evaluation."
"The app provides everything you need while traveling."
"Had a medical situation. Contacted Faye, and they provided a very helpful telemedicine doctor. Seamless experience!"
"The Faye mobile app was very useful. I received my flight status immediately through the app, which was much faster than going through the airline's website."
"On our trip home. We had a long flight delay due to a late-arriving aircraft. Faye sent us a Lounge Pass, which we used at the Lima airport."
"Love the Faye App. It's so user-friendly. It was great that it gave us gate info and flight details quicker than we could get them from the airline."
"Purchasing coverage was very simple, and Faye was great with keeping me updated on any changes to my flight."
"Faye's description of its coverage is straight and easily understood. There was no insurance double talk or anything misleading."
"Our return flight was delayed by over 4 hours. We filed a claim and got reimbursed for the flight delay."
"My experience with Faye has been a game-changer compared to legacy travel insurance providers. They make the entire process clear and easy to understand."
"Our flight was delayed multiple times. Our experience getting home was miserable, but my experience with filing a claim was refreshing."
"My mother-in-law was admitted to the Emergency Department of Richmond Hospital in Vancouver. The communication with the claims department was awesome."
"It's great to keep all personal records in one place and to share information with a family member. Faye kept me updated with travel information relevant to the countries I visited."
"Honestly, travel insurance was a lifesaver on this trip! Even better, however, was the level of service from the Faye team throughout the claim process."
"When I had a medical emergency on the trip, they were very considerate and jumped in to help in any way they could."
"We were surprised that Faye had a wonderful app that helped us through our travels. We received notification for flight changes, gates for connected flights, and weather."
"One member of our family became ill, resulting in us canceling a trip to Africa. Faye worked with us to submit the claim and walked us through the needed documents."
"Faye gave me all the things that I needed when I was in the Philippines regarding finding hospitals."
"My daughter's luggage was delayed for 3 days. Reimbursement was there before the luggage. Great company!"
Travel advisor
“The flexibility to customize coverage is a major plus, and the addition of enhanced weather protection provides exactly the kind of extra security my travelers need.”
Gary K., February 2026
"After a medical issue took place while traveling abroad, my husband had emergency surgery. Faye's swift communication and empathetic service turned a stressful situation into a positive experience."
"I had one question and found the customer service team easy to reach and very willing to help."
"The Faye app is incredible. It gives you resources for local apps to download, provides quality info on your flights, and makes your coverage plan clear."
Travel advisor
“Faye's new tiered plans are perfect for matching clients to the right coverage level. They make the booking process incredibly easy while being responsive and service-oriented."
Andrew H., February 2026
"We ended up having to cancel the day before we left due to a medical emergency in our family. I used the Faye app to file the claim and submit all of the necessary documents. Within 2 weeks, the claim was settled and money back in our account."
Travel advisor
“Their platform is efficient and easy to navigate, and their team provides prompt support whenever needed. Faye enables me to offer travel insurance with an elevated standard of service.”
Jenna C., February 2026
"The app is wonderful! My family and friends were notified when the flights took off and landed. Flights are updated in the app with any changes. It’s also so easy to use!"
"Faye kept tabs on my flights, gates, and delays and helped make my 20-hour travel day go so much more smoothly."
"Faye was our trip's saving grace. They managed everything perfectly."
"Appreciate being able to add travel info into the Faye app to have everything securely stored in one location."
"Faye watched over us the whole time on our trip and had a quick response time."
"What we like best is the ease of purchase & making changes on the app. Faye's representatives are always helpful & rapidly make the changes we request."
"After many years of travel, for the first time, I came across an emergency while in the Dominican Republic. I spent close to a week in the hospital. And I saw Faye next to me all the way."
"The text reminders, when it was time to check in for a flight or if there were any changes, were very helpful."
"I had a smooth experience with Faye. Signing up was easy, the app was simple to use, and their support team responded quickly when I had a question."
"Excellent communication overall and especially regarding options when I was ill."
"We needed Faye's help with a medical emergency during our vacation. They guided us through getting care, helped communicate with the hospital, and even checked in after we moved on to the next destination."
"A flight delay caused us to miss a prepaid shuttle. The shuttle company wouldn't reimburse our money, but Faye did, no problem."
"I had to file a claim due to a medical emergency that caused a 4-day interruption. Their agents were extremely helpful and pleasant to work with."
"Faye was very supportive and caring about our emergency. They even took the time to walk us through the claims process."
"Our flight home was delayed. Faye responded immediately and kept us apprised during every step of the claims process."
"My husband suffered an emergency, causing us to leave our tour. We filed a claim with Faye and found the process to be very easy."
"We missed a lot of our tour because of a delay. Within a few days of submitting my claim, I was reimbursed for the flight delay and for missing a portion of my tour."
"I incurred an injury resulting in surgery overseas. Faye's claim process was straightforward with outstanding claim engagement, timing, and payment delivery."
"I was delayed for 8 hours in Palermo. To my pleasant surprise, Faye gave me more than what I paid for the insurance for my troubles!
"We had an emergency medical situation in a new city in a country we had just arrived in, and Faye sent a local doctor to our hotel room within one hour! Wow."
"During a stressful 10-hour delay at the Atlanta airport, I reached out for assistance and was immediately connected with someone who felt more like a friend than just a support agent."
"The Faye team was so understanding and encouraging! It literally was like I was texting a friend!"
Travel advisor
"Faye has revolutionized how I serve my clients. Their approach to travel insurance has completely transformed my business, and my clients consistently praise how smooth and modern the experience feels."
Lois S., August 2025
"When I got sick, using Air Doctor through Faye was incredibly convenient. The whole experience was smooth and stress-free."
"I had to rush to the emergency room while abroad. I decided to go back to the USA. Faye was patient and gave me enough time to get everything I needed."
Travel advisor
"One thing that stands out to us is how friendly and responsive the Faye team is. It’s rare to find a partner that combines both great products and excellent support."
Lauren V., August 2025
"Faye has come through for me numerous times when traveling around the globe."
"Faye sent a doctor to our hotel room when I got sick and provided me with prescriptions to fill at a nearby pharmacy."
"Felt very safe going to South Korea with Faye. It even covered my health and if I lost my passport. They made it super easy and affordable, and the app is great!"
Travel advisor
"As a travel advisor, I truly enjoy working with Faye Insurance. What sets them apart is their understanding that every traveler is a real person with unique needs and concerns."
Stephanie K., July 2025
Travel advisor
"After 26 years in the travel industry, we can confidently say that Faye is the best travel insurance company we have yet had the pleasure of working with."
Pierre F., July 2025
"Faye’s emails and assurance that they would back you if there was a travel issue made me feel very safe and secure about going on this trip. Excellent communication with clients."
"I needed telehealth, and it was very easy to access through Faye."
Travel advisor
"I like using Faye for my clients because when I need help or answers to questions, I get first-hand information from the support team."
September H., July 2025
"An insurance company that contacts its customers to tell them to file a claim - how much better could they get than that? Well, Faye did, with clean, fast, and well-organized communication."
Travel advisor
"I truly trust Faye for both myself and my clients. The quote and purchase process is simple, and the value for the coverage is outstanding. Honestly, I’d never go back to my old insurance."
David F., June 2025
"The team at Faye was a lifesaver as they helped me arrange an Air Doctor virtual call while in Portugal."
"Best travel insurance I have ever purchased. I give them a 5-star rating when it comes to attention to detail and resolving any loss incurred during a trip."
"We needed a doctor, and you facilitated one in our hotel room within 2 hours. Fantastic. I love Faye."
"Developed a cold in France and was able to easily schedule a virtual doctor's appointment with an EU doctor."
"Quick responses and speaking with actual humans without a long wait time. I also appreciated being set up with a video doctor visit when I needed it."
"Traveled to Malaysia and needed emergency dental work on my tooth. Faye provided instant and excellent service and paid my claim quickly."
Travel advisor
"Faye is making a clear statement that they value their partnerships with advisors."
Nikki M., March 2025
"Excellent coverage at a very fair price. More important, however, is the top-notch customer service."
"Faye covered the cost of our damaged suitcase! The customer service was amazing! We will never use another travel insurance company. Faye is outstanding!"
Travel advisor
"Thank you for listening to us and being one of the best travel insurance products."
Laura B., January 2025
"Because of the great service and how Faye listened to us customers, I will never use another company!"
"During a trip to Greece, I got hurt. Upon contacting Faye, they were able to connect me with a virtual doctor and checked on me almost every other day."
"I was directed to two virtual doctor's visits. The help I got was quick and easy with no paperwork to fill out."
"When we had a flight delay in Iceland, and we had to get a hotel room for the night, Faye reimbursed us without any issues!"
"I chose to do a virtual doctor visit and was taken care of right then and there. Faye quickly reimbursed me for the medication within 3 days."
"My luggage was all lost. We called during a flight delay and were reimbursed for lost items within hours."
"Faye was super easy to work with to file a claim for the trip delay."
"The customer service is incredible."
"Faye saved my life and was amazing on claim service and payments."
"This is almost too good to be true. Thumbs up, especially for the person in charge of claims."
"Faye covered a virtual doctor visit and flew me home in seats that helped alleviate my pain."
"My trip isn’t for another 11 months, but the customer service alone has made me a Faye user for life!"
"Faye made our trip much more comfortable knowing that we were taken care of."
"It was very easy to get the insurance I needed. It made me feel comfortable."
"I'll never travel without Faye again!"
"When I submitted a claim, I received a response in minutes!"
"Felt like I was dealing with a true assistance company that never forgot it was dealing with humans and not widgets."
"I’m frankly blown away and will never use another travel insurer!"
"I filed a claim on the app; it was the easiest insurance experience I’ve ever had."
"We felt secure knowing we went with Faye."
"It took me longer to write this review than to submit the claim."
"The Faye app was easy to use and even gave me gate info on my layover stops."
"Our claim was paid out in extremely good time. I’m so glad we were covered by Faye."
"I gotta tell you we love Faye so far."
"Faye’s team was the absolute best in following through with my claim from the onset until the very end!"
"I like Faye Travel, always on top and responsive right away, even with small issues."
"Every single representative I spoke with was not only clarifying and helpful, but supportive and kind, as well."
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