FAQs

Support & emergency contacts

We are available 24/7, 365 days a year, even on weekends and holidays. Chat with us in the Faye app on iOS or Android, email us at [email protected] or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Yes! Our mission is to go above and beyond with coverage and care that supports your entire journey - from liftoff to checkout. In fact, Faye’s in-trip coverage kicks in the moment you leave home to begin your trip and is in effect until the moment you return. And our team of customer experience specialists (real humans!) are available to you 24/7. We know your time away is sacred. That’s why we’re working when you shouldn’t be.

No, however we can assist you by looking up available flights for you or by connecting you with your travel agent (if relevant). 

In the event of a medical emergency, please call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122. For non-medical emergencies, please contact our 24/7 customer experience team via the Faye app on iOS or Android, or via email at [email protected]

Oh no! In the event that the app is not working properly, please shoot us a note at [email protected] and our product specialists will get back to you in a timely manner.

We’re really sorry to hear that and strive to go above and beyond your expectations. Please contact our customer experience team via the app on iOS or Android with your feedback and if you need further assistance, please email us at [email protected]

Can’t find what you’re looking for? Talk to us. We’re here 24/7 :)

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.