What are Faye’s business hours and how do I contact the Faye team?
Does Faye offer 24/7 support?
Yes! Our mission is to go above and beyond with coverage and care that supports your entire journey - from liftoff to checkout. In fact, Faye’s in-trip coverage kicks in the moment you leave home to begin your trip and is in effect until the moment you return. And our team of customer experience specialists (real humans!) are available to you 24/7. We know your time away is sacred. That’s why we’re working when you shouldn’t be.
I bought a Faye coverage for an upcoming trip. Can you change my flights for me?
No, however we can assist you by looking up available flights for you or by connecting you with your travel agent (if relevant).
Who do I contact in an emergency?
In the event of a medical emergency, please call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122. For non-medical emergencies, please contact our 24/7 customer experience team via the Faye app on iOS or Android, or via email at [email protected].
I’m having technical issues with the Faye app. Who should I contact?
I have a complaint and would like to share some feedback with the Faye team. How do I do so?
Can’t find what you’re looking for? Talk to us. We’re here 24/7 :)