FAQs

Pricing, refunds & cancelations

The cost of your travel plan, which includes both insurance benefits and 24/7 assistance, depends on the specifics of the trip you are taking including your destination, the length of your trip and other add-ons you opt to include in your coverage plan (such as pet care, rental car care and more). You can get an estimate of how much travel insurance will cost for your upcoming trip(s) here

The Faye team values your dollar. Which is why we offer fair pricing and customizable coverage built with the understanding that you work hard to travel and prefer to spend smartly.

To buy Faye travel insurance, or to simply see how much it costs, head here or download the Faye app for iOS or Android and answer a few simple questions about your upcoming trip (like dates and location). We’ll then recommend the best coverage that suits your plans.

Yes, but in order to be eligible for all available coverage, your plan must be purchased within 14 days of your initial trip deposit.

Yes, you may purchase a plan for trips that are 1 day to 180 days. 

Yes. You can buy a plan that covers you for trips of up to 180 days (roughly 6 months). If you are planning on staying at a destination longer, you might want to contact a company that provides health coverage for those temporarily living overseas.

Faye’s Travel Protection Plan is based on a mixture of the base coverage and bundles available in the Faye Travel Protection Policy (click here to read it in full). 

During the onboarding process, we take into account if you're traveling domestically or internationally in order to offer the right medical bundle, and based on when you're traveling, the right baggage and trip cancellation protection. For example, you can't buy trip cancellation on the day of your set departure date, so we're not going to try and sell it to you.

Yes. You can cancel your travel insurance and receive a full refund up to 14 days after purchasing Faye coverage as long as your trip didn’t start yet, you have not incurred a loss and you haven’t filed a claim.

We sure do. It means that if you add on this protection, you can cancel your trip for any reason not already covered by this plan - even if you just don’t feel like going - and as long as you do so more than 48 hours prior to your trip’s scheduled departure date, we’ll cover 75% of your non-refundable trip costs.

Can’t find what you’re looking for? Talk to us. We’re here 24/7 :)

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.