FAQs

Faye general info

Faye offers whole-trip coverage to protect your health, trip, stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured, or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage, baggage care and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.

It's best to buy travel insurance as soon as possible after booking your trip. That way, you'll be protected against unexpected events that might cause you to delay or cancel. And if you buy within 14 days of your initial trip deposit, you'll be eligible for Faye's full range of coverage protection, including coverage of pre-existing medical conditions. If you do not purchase Faye travel insurance within 14 days of your initial trip deposit, there won’t be an option to purchase the Cancel For Any Reason add-on or be eligible for pre-existing medical conditions coverage.

We’re here to bring out the best in every journey and pride ourselves on providing person-first travel coverage and care with your best interests at heart. This is why Faye offers more than travel insurance, including a mobile app for iOS and Android that goes where you go, real-time alerts and proactive problem-solving when you need it most. Oh, and did we mention there’s no paperwork? You’ll also be able to speak to us directly (yes, real humans!) throughout your entire journey.

Yes! Purchase your plan, interact with our customer experience team and submit a claim - all via our iOS or Android app.

Faye is available for U.S. residents of all states excluding the following (which we will be available in soon!): Hawaii, Indiana, Washington, Montana, Missouri, New York, Pennsylvania and District of Columbia.

Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Iran, Iraq, Syria, North Korea, Ukraine and Russia.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered.

You can find it on our website, on the What’s covered page.

Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best of 2021.

Faye was built during COVID-19 and launched in early 2022 with the intent to help travelers when they need it most with top-notch coverage and care. Travel insurance in our plans is underwritten by United States Fire Insurance Company, which is A-rated by A.M. Best as of 2021.

We are an insurtech company, which has the authority to sell insurance plans and perform claims administration. 

Can’t find what you’re looking for? Talk to us. We’re here 24/7 :)

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.