What’s your coverage for trip cancellation?
If your trip is canceled for covered reasons, your plan covers your non-refundable trip costs, up to the coverage’s limit (the total non-refundable trip cost you enter when purchasing a Faye plan).
Do you cover cruises?
Faye plans provide travel coverage and care for U.S. residents who are traveling domestically within the United States and internationally - including on cruises!
Does Faye travel protection cover recreational sports?
Yes, we can cover sporting activities such as skiing, snowboarding, scuba diving (up to 131 feet), snorkeling, kayaking, surfing, hiking, biking, horseback riding and many other recreational sporting activities.
If I have to cut my trip short or extend it due to a trip interruption, what’s covered?
Your trip interruption coverage’s limit is 150% of your total non-refundable trip cost. In cases of trip interruption, your plan can cover your non-refundable trip costs, plus additional transportation expenses, up to the coverage’s limit.
If I have a trip delay due to a covered reason, how much can I be reimbursed?
If you find yourself stranded in transit, your plan can reimburse up to $300 a day in expenses, for delays of 6 hours or more (capped at $4,500). Expenses include additional out of pocket purchases like meals and hotels, as well as lost prepaid items, like tours or hotel stays.
What is a trip inconvenience and what does it cover?
Examples of covered trip inconveniences include: flight delay, delay at security check-in, hotel late arrival, or rental property lockout. Your plan provides $200 for each trip inconvenience you experience, capped at $600.
If I miss my trip connection, will I be reimbursed?
Your plan reimburses you up to $200 if a covered travel delay of 3 hours or more causes you to miss your trip departure.
I bought Faye travel insurance but now my travel plans have changed. How can I change my plan coverage dates?
Head to the Faye app on iOS or Android to make such changes and if you need any assistance whatsoever. There you can chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at [email protected] or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.
I’m currently on my trip and would like to extend my coverage because I plan to travel longer. Is that okay?
If there is a natural disaster or political security issue, or other non-medical emergency evacuation, am I covered?
Faye’s international plan covers up to $100K in expenses if you require transportation from a place of danger to a place of safety. Examples of covered non-medical emergency evacuation reasons: Natural disaster evacuation, political or security evacuation.
If something is lost or damaged during my trip, what’s covered?
Your plan can cover up to $2K under the Baggage and Personal Effects benefit for lost, stolen or damaged luggage and belongings (capped at $150 per item).
If I somehow lose my passport or credit cards, what happens?
Your plan can help you out if your passport or credit cards are lost or stolen by reimbursing you up to $50 for each item.
What’s the deal with baggage delay?
The plan reimburses you $200 if your bags are delayed for 6 hours or more, or up to $300 if it’s been 12 hours or more.
Should I buy travel insurance for domestic trips?
Absolutely! In doing so, trip costs related to unexpected events resulting in cancellations, baggage issues, interruptions or medical emergencies can be covered.
Can’t find what you’re looking for? Talk to us. We’re here 24/7 :)