FAQs

Coverage for your trip & stuff

If your trip is canceled for covered reasons, your plan covers your non-refundable trip costs, up to the coverage’s limit (the total non-refundable trip cost you enter when purchasing a Faye plan).

Faye plans provide travel coverage and care for U.S. residents who are traveling domestically within the United States and internationally - including on cruises! 

Yes, we can cover sporting activities such as skiing, snowboarding, scuba diving (up to 131 feet), snorkeling, kayaking, surfing, hiking, biking, horseback riding and many other recreational sporting activities.

Your trip interruption coverage’s limit is 150% of your total non-refundable trip cost. In cases of trip interruption, your plan can cover your non-refundable trip costs, plus additional transportation expenses, up to the coverage’s limit. 

If you find yourself stranded in transit,  your plan can reimburse up to $300 a day in expenses, for delays of 6 hours or more (capped at $4,500). Expenses include additional out of pocket purchases like meals and hotels, as well as lost prepaid items, like tours or hotel stays.

Examples of covered trip inconveniences include: flight delay, delay at security check-in, hotel late arrival, or rental property lockout. Your plan provides $200 for each trip inconvenience you experience, capped at $600. 

 Your plan reimburses you up to $200 if a covered travel delay of 3 hours or more causes you to miss your trip departure.

Head to the Faye app on iOS or Android to make such changes and if you need any assistance whatsoever. There you can chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at [email protected] or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.

Unfortunately no, but you can purchase Faye travel protection prior to your trip, right up until departure. Head to our website or app on iOS or Android to get covered. 

Faye’s international plan covers up to $100K in expenses if you require transportation from a place of danger to a place of safety. Examples of covered non-medical emergency evacuation reasons: Natural disaster evacuation, political or security evacuation.

Your plan can cover up to $2K under the Baggage and Personal Effects benefit for lost, stolen or damaged luggage and belongings (capped at $150 per item).

 Your plan can help you out if your passport or credit cards are lost or stolen by reimbursing you up to $50 for each item. 

The plan reimburses you $200 if your bags are delayed for 6 hours or more, or up to $300 if it’s been 12 hours or more. 

Absolutely! In doing so, trip costs related to unexpected events resulting in cancellations, baggage issues, interruptions or medical emergencies can be covered. 

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.