FAQs

Coverage for your add-ons

Rental car insurance protects your temporary vehicle for the duration of your trip. Add on rental car coverage to your Faye plan and be covered for rental-related accident expenses including physical damage to the vehicle, as well as theft of the rental vehicle and relevant administrative fees charged by the rental car agency. 

Taking your pet with you or leaving your furry friend at home? Make sure they’re taken care of by adding on pet care coverage to your Faye plan to make sure your four-legged pal is also protected. We can cover your pet’s health-related expenses if your furry friend gets sick while traveling with you, if your pet has to be quarantined due to sickness, or if you don’t arrive home on time resulting in additional kenneling expenses. 

Vacation rental damage protection helps financially protect you and those you’re traveling with from certain unforeseen events and accidents that occur in the vacation rental property you are staying in. 

This add-on, referred to as the Optional Rental Property Damage Liability benefit, covers the vacation rental property you’re staying in and its contents, if you unintentionally or due to events outside of your control, damage something. You can be reimbursed for up to $3,000 for the lessor of repair or replacement costs for damaged items.

B.A.S.E. jumping 

Bull riding 

Running of the bulls

Free diving 

Bungee jumping

Hot air ballooning 

Parachuting 

Skydiving

Cliff diving 

Fly-by-wire 

Paragliding 

Hang gliding 

Heli-skiing 

Heli-snowboarding 

Wingsuit flying 

Rock climbing without equipment (Free soloing)

Bodily contact sports 

Mountain climbing over 9,000 feet (2,700 meters) 

Motorsport or motor racing 

Multi-sport endurance competitions 

Parkour 

Scuba diving if the depth exceeds 131 feet (40 meters)

Any activity materially similar to the above

Under our base plans, losses due to, arising or resulting from adventure or extreme activities are excluded under the Accident and Sickness benefit. However, for an additional cost, adrenaline seekers can purchase this add-on so that such losses due to, arising or resulting from adventure or extreme activities are covered on the same basis as losses due to, arising or resulting from all other injuries. This may help provide some peace of mind as accident and sickness expenses can be covered if you become injured while participating in an adventure or extreme sport.

Base plans cover up to $500K for medical evacuation expenses, including air ambulances, if your condition is acute, severe or life-threatening and adequate medical treatment is not included in your immediate area.  

This add-on is for those that go all-in on action with in-trip activities like skydiving and bungee jumping. Faye’s base plans already come with non-extreme sports and activity coverage for the more mild-hearted travelers who enjoy activities like surfing, hiking and skiing.

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.