FAQs


Why do I need rental car care coverage?
Rental car insurance protects your temporary vehicle for the duration of your trip. Add on rental car coverage to your Faye plan and be covered for rental-related accident expenses including physical damage to the vehicle, as well as theft of the rental vehicle and relevant administrative fees charged by the rental car agency.
Why do I need pet care coverage?
Taking your pet with you or leaving your furry friend at home? Make sure they’re taken care of by adding on pet care coverage to your Faye plan to make sure your four-legged pal is also protected. We can cover your pet’s health-related expenses if your furry friend gets sick while traveling with you, if your pet has to be quarantined due to sickness, or if you don’t arrive home on time resulting in additional kenneling expenses.
Why should I purchase vacation rental damage protection?
Vacation rental damage protection helps financially protect you and those you’re traveling with from certain unforeseen events and accidents that occur in the vacation rental property you are staying in.
What does Faye’s vacation rental damage protection add-on cover?
This add-on, referred to as the Optional Rental Property Damage Liability benefit, covers the vacation rental property you’re staying in and its contents, if you unintentionally or due to events outside of your control, damage something. You can be reimbursed for up to $3,000 for the lessor of repair or replacement costs for damaged items.
What activities are considered adventure or extreme sports?
B.A.S.E. jumping
Bull riding
Running of the bulls
Free diving
Bungee jumping
Hot air ballooning
Parachuting
Skydiving
Cliff diving
Fly-by-wire
Paragliding
Hang gliding
Heli-skiing
Heli-snowboarding
Wingsuit flying
Rock climbing without equipment (Free soloing)
Bodily contact sports
Mountain climbing over 9,000 feet (2,700 meters)
Motorsport or motor racing
Multi-sport endurance competitions
Parkour
Scuba diving if the depth exceeds 131 feet (40 meters)
Any activity materially similar to the above
Why should I purchase extra coverage for adventure and extreme sports?
Under our base plans, losses due to, arising or resulting from adventure or extreme activities are excluded under the Accident and Sickness benefit. However, for an additional cost, adrenaline seekers can purchase this add-on so that such losses due to, arising or resulting from adventure or extreme activities are covered on the same basis as losses due to, arising or resulting from all other injuries. This may help provide some peace of mind as accident and sickness expenses can be covered if you become injured while participating in an adventure or extreme sport.
Does your adventure & extreme sports add-on cover air ambulances?
Base plans cover up to $500K for medical evacuation expenses, including air ambulances, if your condition is acute, severe or life-threatening and adequate medical treatment is not included in your immediate area.
What’s the difference between sports and activity coverage Faye offers in the base plan, and your adventure & extreme sports add-on?
This add-on is for those that go all-in on action with in-trip activities like skydiving and bungee jumping. Faye’s base plans already come with non-extreme sports and activity coverage for the more mild-hearted travelers who enjoy activities like surfing, hiking and skiing.
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