FAQs

Claims & reimbursements

We have an easy, digital claims process that aims to solve your claim(s) quickly, fairly and accurately after receiving all the necessary info. We know your time is precious, and we’re not here to waste it. To submit a claim, head to the Faye app on iOS or Android and click to chat with us. Or you can email us at [email protected].

You can easily check the status of your claim by heading to the Faye app on iOS or Android and chatting with us in the Get Help section. You can also email us directly at [email protected] or call toll-free 1-833-240-7056.

Faye Wallet is an easy-to-use digital card within the Faye app that can be connected to your Google Pay and Apple Pay account(s) on your phone. During your trip, if a well-planned moment goes awry and you qualify for a speedy reimbursement, we’ll send funds to your Faye Wallet that you can use then and there to purchase what you need most rather than paying out of pocket - like a new outfit and toothbrush. Via Faye Wallet, you can be paid quickly for approved claims as well. For everything you need to know about Faye Wallet, click here.

We aim to process claims within 48 hours of receiving all the necessary information.

Via the Faye app, you can see if your claim status is open, approved, or paid. When you are reimbursed for a claim to your Faye Wallet, you will see it reflected in your card balance. If we need additional information from you, or if your claim has been denied, our team will message you via email.

We are new in the travel insurance space having launched in 2022, but are backed by a team of experienced travel and tech professionals. Our underwriter (they're the ones who back up our policy and fund claims payments) has been in business for 200+ years.

Can’t find what you’re looking for? Talk to us. We’re here 24/7 :)

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.