FAQs
You’ve got questions, we’ve got answers
Faye offers whole-trip coverage to protect your health, your trip, your stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage, baggage care and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.
The best time to buy travel insurance is right after you book your trip. It helps protect your plans from the start in case something unexpected comes up before you travel.
If you purchase within 14 days of your initial trip deposit, you may also be eligible for additional benefits like coverage for pre-existing medical conditions, along with the option to add more flexibility through add-ons such as Cancel For Any Reason and Cancel For Work Reasons.
If you purchase within 14 days of your initial trip deposit, you may also be eligible for additional benefits like coverage for pre-existing medical conditions, along with the option to add more flexibility through add-ons such as Cancel For Any Reason and Cancel For Work Reasons.
Faye takes a different approach to travel protection. Instead of only stepping in after something goes wrong, we’re designed to support you throughout your entire journey.
Wherever you roam, we’re by your side and on your side with whole-trip protection, 24/7 support, and proactive solutions when plans don’t go as expected. Through the Faye app (available on iOS and Android), you can access your coverage details, get real-time flight alerts, file claims digitally, and receive approved reimbursements right to your phone's wallet, all in one place.
And when you need help, you can speak to real people 24/7, so you’re never navigating the unexpected on your own.
Wherever you roam, we’re by your side and on your side with whole-trip protection, 24/7 support, and proactive solutions when plans don’t go as expected. Through the Faye app (available on iOS and Android), you can access your coverage details, get real-time flight alerts, file claims digitally, and receive approved reimbursements right to your phone's wallet, all in one place.
And when you need help, you can speak to real people 24/7, so you’re never navigating the unexpected on your own.
Faye is available to U.S. residents of all states but currently does not sell to residents of these U.S. territories: United States Virgin Islands, Northern Mariana Islands, Guam, American Samoa and Puerto Rico.
Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Afghanistan, Belarus, Cuba, Haiti, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia, Sudan, Syria, Ukraine, Venezuela, and Yemen.
Getting covered with Faye is quick and easy. You can purchase a policy in as little as 60 seconds through our website or via the award-winning Faye app.
On our website: Head to withfaye.com and click Check pricing. Enter a few details about your trip, like your destination and travel dates, and we’ll instantly recommend the best coverage for your journey. Add your trip cost, select any additional add-ons to supplement your base plan, and complete your payment. And just like that, your policy is good to go!
On the Faye app: Download the Faye app on iOS or Android, navigate to the Trips tab, and tap Add new. Enter your trip details, and we’ll suggest the ideal coverage for your adventure. Add your trip cost, choose any add-ons, and complete your payment. That’s it–you’re officially covered with Faye!
On our website: Head to withfaye.com and click Check pricing. Enter a few details about your trip, like your destination and travel dates, and we’ll instantly recommend the best coverage for your journey. Add your trip cost, select any additional add-ons to supplement your base plan, and complete your payment. And just like that, your policy is good to go!
On the Faye app: Download the Faye app on iOS or Android, navigate to the Trips tab, and tap Add new. Enter your trip details, and we’ll suggest the ideal coverage for your adventure. Add your trip cost, choose any add-ons, and complete your payment. That’s it–you’re officially covered with Faye!
You can check out what’s included in our coverage on the What’s covered page.
For full plan wording, please see a summary of our Domestic Faye First plan here and International Faye Forward plan here, underwritten by United States Fire Insurance Company, and a summary of our Domestic Faye travel protection plan here and International Faye travel protection plan here, underwritten by Great American Insurance Company.
If you purchased your plan before April 30, 2026 please reference the policy in your email or the Faye app.
For full plan wording, please see a summary of our Domestic Faye First plan here and International Faye Forward plan here, underwritten by United States Fire Insurance Company, and a summary of our Domestic Faye travel protection plan here and International Faye travel protection plan here, underwritten by Great American Insurance Company.
If you purchased your plan before April 30, 2026 please reference the policy in your email or the Faye app.
Travel insurance in our plans is underwritten by U.S. insurance carriers, United States Fire Insurance Company and Great American Insurance Group, both rated A+ by A.M. Best of 2025.
Faye was built during COVID-19 and launched in early 2022 with the intent to help travelers when they need it most with top-notch coverage and care. Travel insurance in our plans is underwritten by U.S. insurance carriers, United States Fire Insurance Company and Great American Insurance Group, both rated A+ by A.M. Best of 2025.
We are an insurtech company, which has the authority to sell insurance plans and perform claims administration.
Yes, you can purchase travel insurance for multiple people traveling together. Just make sure everyone has the same travel dates and shares the same state of residence, as coverage and benefits can vary by state.
If your plan includes trip cancellation coverage, you can be reimbursed up to 100% of your non-refundable trip costs if you need to cancel for a covered reason — up to the total trip cost you entered when purchasing your plan.
Learn more about trip cancellation coverage and how Faye can help.
Learn more about trip cancellation coverage and how Faye can help.
Yes, Faye plans provide travel coverage and care for U.S. residents who are traveling domestically within the United States and internationally - including on cruises!
Learn more about Faye's cruise travel protection and sail away with confidence.
Learn more about Faye's cruise travel protection and sail away with confidence.
Yes, we cover recreational activities such as snorkeling, kayaking, surfing, hiking, biking, horseback riding and many others. You can find more examples of covered sports and activities here.
If you have to cut your trip short or extend it due to a covered reason, you can be reimbursed up to 150% of your total non-refundable trip costs. This can include the unused portion of your trip, plus additional transportation expenses needed to return home or rejoin your trip, up to your coverage limit.
If your trip is delayed for 6 hours or more for a covered reason outside your control, like a flight delay or stolen passport, Faye can help cover the costs that come with it.You can be reimbursed up to $3.5K/trip, capped at $250/day, for expenses like meals, lodging, and local transportation. Coverage can also extend to prepaid, non-refundable items you miss due to the delay, such as tours or accommodations.
Trip inconvenience coverage provides a fixed benefit when you’re inconvenienced during your trip due to a covered reason, such as a flight delay, cancellation, diversion, or rental home lockout. With Faye, you can be reimbursed $200/trip inconvenience, capped at $600/trip.
Yes. Faye’s plans include coverage for missed connections if a covered delay of more than 3 hours causes you to miss a scheduled departure.You can be reimbursed up to $500 for transportation expenses, including delays due to flight disruptions, inclement weather, or cruise delays.
Yes. Faye’s plans include coverage for non-medical emergency evacuation if a covered event, such as a natural disaster or political or security emergency outside of your home country, requires transportation from a place of danger to a place of safety.
Coverage is available for up to $100,000 in evacuation expenses.
Coverage is available for up to $100,000 in evacuation expenses.
If something is lost, stolen, or damaged during your trip, Faye can help cover the cost. You can be reimbursed for luggage and personal items, including clothing and professional equipment, up to $2K/trip, capped at $200/item.Learn more about baggage coverage and why Faye stands out.
If your passport is lost or stolen during your trip, Faye can reimburse you up to $50 to help cover replacement costs. For tips on what to do if you lose your passport and how Faye can help, check out our guide on how to practice passport safety.
If your bags are delayed, Faye can help cover the essentials while you wait. You’ll receive $200 if your bags are delayed for 6 hours or more, no receipt required, and up to an additional $300 if the delay reaches 12 hours or more and you have a receipt.
Learn more about how Faye can help if your luggage is delayed or lost here.
Learn more about how Faye can help if your luggage is delayed or lost here.
You can always check our Coverage Alerts page, which is updated continuously with important alerts and events that may affect your travel plans.
The Faye app does more than protect your trip. It’s your all-in-one travel companion that keeps you informed and supported along the way. Get flight alerts in real time, file and track claims easily, and receive approved reimbursements straight to your phone’s wallet. Our 24/7 team can also help you find a doctor, restaurant, or ATM nearby when you need it most.
You’ll also find helpful tools like local emergency numbers, weather updates, eSIM data plans for travel abroad, and Safekeeping to securely store your travel documents.
For more info, check out everything the Faye app has to offer here.
You’ll also find helpful tools like local emergency numbers, weather updates, eSIM data plans for travel abroad, and Safekeeping to securely store your travel documents.
For more info, check out everything the Faye app has to offer here.
Faye offers 24/7 support - weekends and holidays included - by phone, email or through the app, so travelers like you can get help at any hour if they’re dealing with a medical concern, a travel disruption, or need guidance mid-trip.
Support is available whenever plans change, not just during “normal” business hours. Message us at 2am. You’ll still reach a human.
Support is available whenever plans change, not just during “normal” business hours. Message us at 2am. You’ll still reach a human.
Faye is built to support you from the moment you purchase a policy.Through the Faye app, you can stay informed about disruptions with our live flight tracker and destination visa or vaccine requirements, connect with our 24/7 support team of real people for travel tips or when the unexpected hits, and view or edit your policy details.
You can also purchase an eSIM when traveling internationally to stay connected and use the Safekeeping feature to securely store your most important documents — available to you anytime, even offline.
It’s the difference between reacting to a disruption and staying one step ahead of it.
You can also purchase an eSIM when traveling internationally to stay connected and use the Safekeeping feature to securely store your most important documents — available to you anytime, even offline.
It’s the difference between reacting to a disruption and staying one step ahead of it.
Losing your passport or other important documents can be stressful, but Faye helps make it easier.
With our in-app Safekeeping feature, you can securely store digital copies of your passport, ID, visas, reservations, and other essential documents — accessible anytime, even offline.
Even if your phone is lost, stolen, or misplaced, your information stays secure, and Faye can help retrieve those copies for you if needed.Plus, Faye offers reimbursement of up to $50 to help cover the cost of replacing a lost or stolen passport.
Learn what to do if you lose your passport while traveling.
With our in-app Safekeeping feature, you can securely store digital copies of your passport, ID, visas, reservations, and other essential documents — accessible anytime, even offline.
Even if your phone is lost, stolen, or misplaced, your information stays secure, and Faye can help retrieve those copies for you if needed.Plus, Faye offers reimbursement of up to $50 to help cover the cost of replacing a lost or stolen passport.
Learn what to do if you lose your passport while traveling.
Faye monitors flights and sends alerts when delays, cancellations, or changes occur, so you are in the know as soon as possible. That means more time to rebook, adjust plans, grab a meal at the airport or reach out for assistance instead of finding out after your plans are already disrupted.
After you purchase a Faye policy, simply enter your flight number and departure date on the homepage of the Faye app and we’ll handle the rest.
If you’re unsure of your flight number, no worries–just click I can’t find my flight number and enter the information we need to help find it for you. Once connected, you’ll get real-time updates on delays, cancellations, gate changes, baggage carousels and more.
Learn more about how the Faye app keeps you updated in real time (even from your lock screen)
After you purchase a Faye policy, simply enter your flight number and departure date on the homepage of the Faye app and we’ll handle the rest.
If you’re unsure of your flight number, no worries–just click I can’t find my flight number and enter the information we need to help find it for you. Once connected, you’ll get real-time updates on delays, cancellations, gate changes, baggage carousels and more.
Learn more about how the Faye app keeps you updated in real time (even from your lock screen)
Absolutely! Our team can help smooth out any bumps along the road — from finding new flights to making the wait more comfortable. You can chat with our 24/7 support team in the app, by phone, or by email.
In addition, Faye plans include coverage for covered delays and missed connections:
Missed connections: up to $500 if a covered delay of 3+ hours causes you to miss your departure.
Trip delay: up $3.5/trip (capped at $250/day) for covered delays of 6+ hours
In addition, Faye plans include coverage for covered delays and missed connections:
Missed connections: up to $500 if a covered delay of 3+ hours causes you to miss your departure.
Trip delay: up $3.5/trip (capped at $250/day) for covered delays of 6+ hours
With the Faye app, travelers like you can manage their policy from start to finish digitally, from purchasing coverage to managing details to submitting claims to being reimbursed on approved claims. The experience is designed to be clear, accessible, and quick throughout.
Learn more about what you can do with the Faye app and how the Faye Wallet gives you access to digital reimbursements.
Learn more about what you can do with the Faye app and how the Faye Wallet gives you access to digital reimbursements.
Yes! First and foremost, the Faye app provides destination-specific info to help you travel smarter. Before your trip, access the pre-trip essentials section on the Faye app’s home screen to see important info like visa requirements, plug adapter types, and local emergency phone numbers. While traveling, it offers real-time alerts, local pharmacy info, and even tips like must-have apps to download and playlists to rock out to.
In addition, our team of travel experts is available around the clock to provide you with suggestions on the best restaurants to try, tours to book, and even where the closest ATM is to your hotel. Send them a message, and they’ll get back to you with top-notch ways to elevate your adventure.
In addition, our team of travel experts is available around the clock to provide you with suggestions on the best restaurants to try, tours to book, and even where the closest ATM is to your hotel. Send them a message, and they’ll get back to you with top-notch ways to elevate your adventure.
Faye’s award-winning coverage and care is built around how people actually travel, not just around policy language. It’s just one of the reasons we were named a TIME Best Invention.
This approach shows up through our flexible add-ons that enable you to customize your coverage, digital claim filing and quick processing, and real human support, all designed to help travelers like you move through disruptions with less friction and minimal stress.
This approach shows up through our flexible add-ons that enable you to customize your coverage, digital claim filing and quick processing, and real human support, all designed to help travelers like you move through disruptions with less friction and minimal stress.
It’s simple! Once you buy a policy with Faye, you can purchase an eSIM data plan for international trips directly in the Faye app. You’ll choose the plan that suits your trip, enter your payment details, and you’re good to go. Once purchased, you’ll get clear instructions on how to activate it.
Need help? Our customer support team is available through chat or via email at support@withfaye.com.
Need help? Our customer support team is available through chat or via email at support@withfaye.com.
We treat COVID-19 like any other illness and can cover non-refundable cancellation costs if you become ill with COVID-19 before your trip starts, and emergency medical and trip delay expenses, like quarantine accommodation and extension costs if you become ill with COVID-19 in-trip and need to stay longer. See more about our commitment to COVID-19 coverage here.
Faye’s plans include trip cancellation coverage that can reimburse up to 100% of your prepaid, non-refundable trip costs, up to the total trip cost you delare when you purchase your plan.This can include expenses like flights, hotel bookings, and prepaid tickets or activities, if you need to cancel for a covered reason.
If you fall ill with COVID-19 while in-trip and need to quarantine, your emergency medical expenses and trip interruption expenses will be covered. This includes prescription drugs, hospitalization and the cost of your trip extension, such as unplanned accommodation. Our customer experience team will also help you find a doctor, a pharmacy nearby and a safe place to stay because your well-being is top of mind.
If you add Cancel For Any Reason to your Faye plan within 14 days of your initial trip deposit, you’ll have the flexibility to cancel your trip for reasons not otherwise covered, including concerns about contracting COVID-19 while traveling.As long as you cancel at least 48 hours before your scheduled departure, you can be reimbursed for up to 75% of your prepaid, non-refundable trip costs.
If your travel partner becomes ill with COVID-19 while in-trip, you can be covered for your unused prepaid expenses (like hotels, tours, shows, etc.) as well as the costs to change your transportation to come home earlier or later than expected.
No, we do not cover COVID-19 testing before you depart. We also do not cover COVID-19 tests on your way back to the U.S. that are taken solely to comply with government requirements. However, we can cover emergency medical expenses related to COVID-19 that occur during your trip, including if you test positive for the virus, resulting in interruptions to your journey.
It depends. Most health insurance plans do not fully cover illness/treatment while traveling outside of the United States.
If you experience a medical emergency during your trip, Faye can help cover eligible expenses related to a sudden illness or injury, including COVID-19.
Coverage is available for up to $250,000 in primary emergency medical expenses, including hospitalization, prescription medication, and doctor visits.
Coverage is available for up to $250,000 in primary emergency medical expenses, including hospitalization, prescription medication, and doctor visits.
If you need medical evacuation due to a serious illness or injury, Faye can help cover emergency transportation to the nearest appropriate medical facility.Coverage is available for up to $500,000 when an acute, severe, or life-threatening condition occurs and adequate treatment is not available nearby.
If you need medical attention while traveling, we can help in a number of ways: We can instantly add funds to your Faye Wallet so that you can pay a medical facility, pay directly to a medical facility or reimburse you for covered medical expenses after you file a claim through our app.
Of course! Pre-existing medical conditions can be covered for trip cancellation or trip interruption, as long as you purchase your plan within 14 days of your initial trip deposit and are medically able to travel at the time of purchase.If you purchase your plan after that 14-day window, unfortunately, coverage for pre-existing conditions will not apply.Learn more about pre-existing conditions here.
The key difference is the order in which you can file a claim.With primary coverage, Faye can be the first to step in to pay or reimburse you. For example, if your plan includes primary emergency medical benefits, we can handle those payments directly.With secondary coverage, you must first file a medical claim with your primary health insurance provider. If there are remaining eligible expenses, you can then submit a claim with your travel insurance provider.
Yes, coverage is available if you need to cancel your trip due to unexpected pregnancy complications, or if you experience them while traveling.
Yes, policy holders on international trips have access to a telemedicine offering through Air Doctor which can help connect them to a network of about 20K doctors. Access is subject to availability in the country you're traveling to. This offering is in addition to Faye's 24/7 assistance that helps you gain access to local medical clinics, hospitals and emergency medical services.
Rental car insurance protects your temporary vehicle for the duration of your trip. Add on rental car coverage to your Faye plan and be covered for rental-related accident expenses including physical damage to the vehicle, as well as theft of the rental vehicle and relevant administrative fees charged by the rental car agency.
Taking your pet with you or leaving your furry friend at home? Make sure they’re taken care of by adding on pet care coverage to your Faye plan to make sure your four-legged pal is also protected. We can cover your pet’s health-related expenses if your furry friend gets sick while traveling with you or if you don’t arrive home on time resulting in additional kenneling expenses.
Vacation rental damage protection helps financially protect you and those you’re traveling with from certain unforeseen events and accidents that occur in the vacation rental property you are staying in. This add-on covers the vacation rental property you’re staying in and its contents, if you unintentionally or due to events outside of your control, damage something. You can be reimbursed for up to $3,000 for the lessor of repair or replacement costs for damaged items.
B.A.S.E. jumping, Bungee jumping, Hot air ballooning, Parachuting, Skydiving, Cliff diving, Fly-by-wire, Paragliding, Hang gliding, Heli-skiing, Heli-snowboarding, Wingsuit flying, Bodily contact sports, Mountain climbing up to 19685 feet (6,000 meters), Multi-sport endurance competitions, Parkour, Scuba diving, and any activity materially similar to the above.
Under our base plans, losses due to, arising or resulting from adventure or extreme activities are excluded under the medical-related benefit. However, for an additional cost, adrenaline seekers can purchase this add-on so that such losses due to, arising or resulting from adventure or extreme activities are covered on the same basis as losses due to, arising or resulting from all other injuries. This may help provide some peace of mind as accident and sickness expenses can be covered if you become injured while participating in an adventure or extreme sport.
Base plans cover up to $500K for medical evacuation expenses, including air ambulances, if your condition is acute, severe or life-threatening and adequate medical treatment is not included in your immediate area.
This add-on is for those that go all-in on action with in-trip activities like skydiving and bungee jumping. Faye’s base plans already come with non-extreme sports and activity coverage for the more mild-hearted travelers who enjoy activities like surfing, hiking, and snorkeling.
Cancel For Any Reason (CFAR) is an optional add-on that gives you extra flexibility when canceling your trip. While our standard plan covers cancellations for covered reasons, CFAR lets you cancel for any reason, no matter if it’s just a change of heart or a scheduling conflict.
With Faye’s CFAR add-on, you can be reimbursed for up to 75% of your non-refundable trip costs if you cancel at least 48 hours before your scheduled departure. To qualify, CFAR must be purchased within 14 days of your first trip deposit.
Important: Reimbursement for the travel arrangements you want covered is contingent upon entering your full non-refundable trip cost when you purchase your plan.
You might want to consider CFAR if:
With Faye’s CFAR add-on, you can be reimbursed for up to 75% of your non-refundable trip costs if you cancel at least 48 hours before your scheduled departure. To qualify, CFAR must be purchased within 14 days of your first trip deposit.
Important: Reimbursement for the travel arrangements you want covered is contingent upon entering your full non-refundable trip cost when you purchase your plan.
You might want to consider CFAR if:
- You have non-refundable bookings
- You’re booking far in advance and plans may change
- You want peace of mind with extra flexibility
Cancel For Work Reasons* is an optional add-on that can reimburse you for up to 100% of your prepaid, non-refundable trip costs if you cancel for a covered work-related reason, when purchased within 14 days of your initial trip deposit. It’s worth considering if your job schedule isn’t fully predictable or your plans could change due to work.
*Coverage, pricing, and availability may vary by state.
*Coverage, pricing, and availability may vary by state.
The cost of travel protection depends on the details of your trip. Factors like your destination, trip length, number and ages of travelers, state of residence, and any add-ons you choose all play a role. You can get a quote for your trip here.
Yes. You can buy a plan that covers you for trips of up to 180 days (roughly 6 months). If you are planning on staying at a destination longer, you might want to contact a company that provides health coverage for those temporarily living overseas.
Before you purchase, we take a few key details into account, like whether you’re traveling domestically or internationally and your trip dates, to make sure we offer the most suitable protection for your plans. For example, trip cancellation isn’t available on the day you’re set to depart, so we won’t include it as an option.
Yes, you can increase your trip cost up to 48 hours before your trip begins, as long as you haven’t already incurred a loss or filed a claim. If you purchased CFAR, you can still increase your trip cost for new travel arrangements made within 14 days of booking. If you need to decrease your trip cost, you can do so within 14 days of purchasing your plan, provided you haven’t departed, incurred a loss, or filed a claim.
Head to the Faye app on iOS or Android to make such changes and chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at support@withfaye.com or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.
Yes. You can cancel your travel insurance and receive a full refund up to 14 days after purchasing Faye coverage as long as your trip didn’t start yet, you have not incurred a loss and you haven’t filed a claim.
We sure do. Cancel For Any Reason gives you extra flexibility. Add this additional protection and you can cancel your trip for any reason not already covered by your plan — even if you simply decide not to go — up to 48 hours before your scheduled departure, as long as you purchase this add-on within 14 days of your first trip deposit. You can be reimbursed for up to 75% of your non-refundable trip costs.Important: Reimbursement for the travel arrangements you want covered depends on entering your full non-refundable trip cost when you buy your plan.
We indeed offer more budget-friendly rates for adults traveling with Faye and bringing along kids under 18 on their adventure. To get a quote, simply provide your trip details and enter in all those traveling in your party. Rates are rolling out nationwide, and are currently available to residents in the following states: AK, AL, AR, AZ, CO, CT, DC, GA, DE, FL, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, MS, NC, ND, NE, NJ, NH, NM, NV, OH, OK, OR, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Our team of customer experience specialists (real humans!) are available to you 24/7, 365 days a year, even on weekends and holidays. Chat with us in the Faye app on iOS or Android, email us at support@withfaye.com or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.
Yes! Our mission is to go above and beyond with coverage and care that supports your entire journey - from liftoff to checkout. In fact, Faye’s in-trip coverage kicks in the moment you leave home to begin your trip and is in effect until the moment you return. And our team of customer experience specialists (real humans!) are available to you 24/7. We know your time away is sacred. That’s why we’re working when you shouldn’t be.
No, however we can assist you by looking up available flights for you or by connecting you with your travel agent (if relevant).
In the event of a medical emergency, please call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122. For non-medical emergencies, please contact our 24/7 customer experience team via the Faye app on iOS or Android, or via email at support@withfaye.com.
Oh no! In the event that the app is not working properly, please shoot us a note at support@withfaye.com and our product specialists will get back to you in a timely manner.
We’re really sorry to hear that and strive to go above and beyond your expectations. Please contact our customer experience team via the app on iOS or Android with your feedback and if you need further assistance, please email us at feedback@withfaye.com.
We have an easy, digital claims process that aims to solve your claim(s) quickly, fairly and accurately after receiving all the necessary info. We know your time is precious, and we’re not here to waste it. To submit a claim, head to the Faye app on iOS or Android. Or you can email us at claims@withfaye.com.
Via the Faye app, under Trips, find the trip you filed a claim for. All claims you’ve submitted will be trackable and viewable from here. You can also get in touch with our team via the Chat function in the app. Don’t have the Faye app? Email us directly at claims@withfaye.com or call us toll-free at 1-833-240-7056 at any time to check the status (holidays and weekends included).
Faye Wallet is an easy-to-use digital card within the Faye app that can be connected to your Google Pay and Apple Pay account(s) on your phone. During your trip, if a well-planned moment goes awry and you qualify for a speedy reimbursement, we’ll send funds to your Faye Wallet that you can use then and there to purchase what you need most rather than paying out of pocket - like a new outfit and toothbrush. Via Faye Wallet, you can be paid quickly for approved claims as well. For everything you need to know about Faye Wallet, click here.
Processing time can vary depending on the claim, however we aim to process each claim within 48 hours of receiving the necessary information.
Via the Faye app, you can see if your claim status is open, approved or paid. When you are reimbursed for a claim to your Faye Wallet, you will see it reflected in your card balance. If we need additional information from you or if your claim has been denied, our team will message you via email.
We are new in the travel insurance space having launched in 2022, but are backed by a team of experienced travel and tech professionals. Our underwriters (they're the ones who back up our policies and fund claims payments) has both been in business for 100+ years.
If your flight is delayed or canceled for a covered reason, Faye can support you in the moment and help reimburse eligible expenses. You’ll also receive real-time flight alerts in the Faye app (often before the airline), which can help you stay informed and allow you to adjust plans sooner.
Learn more about what to do when your flight is delayed here.
Learn more about what to do when your flight is delayed here.
Yes. If your baggage is lost, stolen, damaged, or delayed, Faye can help you navigate next steps and reimburse eligible expenses, up to $2K/trip.
For qualifying delays, you may also receive a $200 trip inconvenience benefit—sent directly to your phone’s wallet—along with reimbursement for essential purchases (like clothing or toiletries) while you wait, up to $300.
Learn what to do if your luggage is delayed or lost here.
For qualifying delays, you may also receive a $200 trip inconvenience benefit—sent directly to your phone’s wallet—along with reimbursement for essential purchases (like clothing or toiletries) while you wait, up to $300.
Learn what to do if your luggage is delayed or lost here.
If a covered delay of 3+ hours causes you to miss a scheduled departure, Faye can help cover eligible transportation expenses, up to $500. This may include delays due to flight disruptions, inclement weather, or cruise delays. See your plan details for more information.
If you experience a sudden illness or injury during your trip, Faye can help cover eligible emergency medical expenses, like hospitalization, prescription medication, and doctor visits, up to $250K (primary) for international trips. You can also access support directly through the Faye app, with 24/7 assistance to help you navigate care while away from home.
Learn more about why your health insurance might not be enough when you travel abroad and what Faye’s coverage offers.
Learn more about why your health insurance might not be enough when you travel abroad and what Faye’s coverage offers.
If you’ve added vacation rental damage protection to your base plan, Faye can help cover up to $3K in accidental damage to your rental property during your stay, subject to the terms of the add-on. This may include broken dishes, damaged appliances, stained carpets and more.
If a covered event interrupts your trip, Faye can help reimburse up to 150% of your unused, non-refundable trip costs and certain additional expenses.
Reach out to our customer support team 24/7 if you have any questions, and file your claim directly in the Faye app when you're ready.
Reach out to our customer support team 24/7 if you have any questions, and file your claim directly in the Faye app when you're ready.
Faye offers whole-trip coverage to protect your health, your trip, your stuff and even your pet. We offer a robust, custom plan so you’re not over or under-insured or paying for things you simply don’t need. It includes 24/7 assistance, emergency medical coverage, trip delay coverage, baggage care and more. You can also supplement your plan with add-ons. For a full list of what we cover, head here.
The best time to buy travel insurance is right after you book your trip. It helps protect your plans from the start in case something unexpected comes up before you travel.
If you purchase within 14 days of your initial trip deposit, you may also be eligible for additional benefits like coverage for pre-existing medical conditions, along with the option to add more flexibility through add-ons such as Cancel For Any Reason and Cancel For Work Reasons.
If you purchase within 14 days of your initial trip deposit, you may also be eligible for additional benefits like coverage for pre-existing medical conditions, along with the option to add more flexibility through add-ons such as Cancel For Any Reason and Cancel For Work Reasons.
Faye takes a different approach to travel protection. Instead of only stepping in after something goes wrong, we’re designed to support you throughout your entire journey.
Wherever you roam, we’re by your side and on your side with whole-trip protection, 24/7 support, and proactive solutions when plans don’t go as expected. Through the Faye app (available on iOS and Android), you can access your coverage details, get real-time flight alerts, file claims digitally, and receive approved reimbursements right to your phone's wallet, all in one place.
And when you need help, you can speak to real people 24/7, so you’re never navigating the unexpected on your own.
Wherever you roam, we’re by your side and on your side with whole-trip protection, 24/7 support, and proactive solutions when plans don’t go as expected. Through the Faye app (available on iOS and Android), you can access your coverage details, get real-time flight alerts, file claims digitally, and receive approved reimbursements right to your phone's wallet, all in one place.
And when you need help, you can speak to real people 24/7, so you’re never navigating the unexpected on your own.
Faye is available to U.S. residents of all states but currently does not sell to residents of these U.S. territories: United States Virgin Islands, Northern Mariana Islands, Guam, American Samoa and Puerto Rico.
Faye offers protection plans covering domestic U.S. travel and most international travel. Destinations that are not covered include: Afghanistan, Belarus, Cuba, Haiti, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia, Sudan, Syria, Ukraine, Venezuela, and Yemen.
Getting covered with Faye is quick and easy. You can purchase a policy in as little as 60 seconds through our website or via the award-winning Faye app.
On our website: Head to withfaye.com and click Check pricing. Enter a few details about your trip, like your destination and travel dates, and we’ll instantly recommend the best coverage for your journey. Add your trip cost, select any additional add-ons to supplement your base plan, and complete your payment. And just like that, your policy is good to go!
On the Faye app: Download the Faye app on iOS or Android, navigate to the Trips tab, and tap Add new. Enter your trip details, and we’ll suggest the ideal coverage for your adventure. Add your trip cost, choose any add-ons, and complete your payment. That’s it–you’re officially covered with Faye!
On our website: Head to withfaye.com and click Check pricing. Enter a few details about your trip, like your destination and travel dates, and we’ll instantly recommend the best coverage for your journey. Add your trip cost, select any additional add-ons to supplement your base plan, and complete your payment. And just like that, your policy is good to go!
On the Faye app: Download the Faye app on iOS or Android, navigate to the Trips tab, and tap Add new. Enter your trip details, and we’ll suggest the ideal coverage for your adventure. Add your trip cost, choose any add-ons, and complete your payment. That’s it–you’re officially covered with Faye!
You can check out what’s included in our coverage on the What’s covered page.
For full plan wording, please see a summary of our Domestic Faye First plan here and International Faye Forward plan here, underwritten by United States Fire Insurance Company, and a summary of our Domestic Faye travel protection plan here and International Faye travel protection plan here, underwritten by Great American Insurance Company.
If you purchased your plan before April 30, 2026 please reference the policy in your email or the Faye app.
For full plan wording, please see a summary of our Domestic Faye First plan here and International Faye Forward plan here, underwritten by United States Fire Insurance Company, and a summary of our Domestic Faye travel protection plan here and International Faye travel protection plan here, underwritten by Great American Insurance Company.
If you purchased your plan before April 30, 2026 please reference the policy in your email or the Faye app.
Travel insurance in our plans is underwritten by U.S. insurance carriers, United States Fire Insurance Company and Great American Insurance Group, both rated A+ by A.M. Best of 2025.
Faye was built during COVID-19 and launched in early 2022 with the intent to help travelers when they need it most with top-notch coverage and care. Travel insurance in our plans is underwritten by U.S. insurance carriers, United States Fire Insurance Company and Great American Insurance Group, both rated A+ by A.M. Best of 2025.
We are an insurtech company, which has the authority to sell insurance plans and perform claims administration.
Yes, you can purchase travel insurance for multiple people traveling together. Just make sure everyone has the same travel dates and shares the same state of residence, as coverage and benefits can vary by state.
If your plan includes trip cancellation coverage, you can be reimbursed up to 100% of your non-refundable trip costs if you need to cancel for a covered reason — up to the total trip cost you entered when purchasing your plan.
Learn more about trip cancellation coverage and how Faye can help.
Learn more about trip cancellation coverage and how Faye can help.
Yes, Faye plans provide travel coverage and care for U.S. residents who are traveling domestically within the United States and internationally - including on cruises!
Learn more about Faye's cruise travel protection and sail away with confidence.
Learn more about Faye's cruise travel protection and sail away with confidence.
Yes, we cover recreational activities such as snorkeling, kayaking, surfing, hiking, biking, horseback riding and many others. You can find more examples of covered sports and activities here.
If you have to cut your trip short or extend it due to a covered reason, you can be reimbursed up to 150% of your total non-refundable trip costs. This can include the unused portion of your trip, plus additional transportation expenses needed to return home or rejoin your trip, up to your coverage limit.
If your trip is delayed for 6 hours or more for a covered reason outside your control, like a flight delay or stolen passport, Faye can help cover the costs that come with it.You can be reimbursed up to $3.5K/trip, capped at $250/day, for expenses like meals, lodging, and local transportation. Coverage can also extend to prepaid, non-refundable items you miss due to the delay, such as tours or accommodations.
Trip inconvenience coverage provides a fixed benefit when you’re inconvenienced during your trip due to a covered reason, such as a flight delay, cancellation, diversion, or rental home lockout. With Faye, you can be reimbursed $200/trip inconvenience, capped at $600/trip.
Yes. Faye’s plans include coverage for missed connections if a covered delay of more than 3 hours causes you to miss a scheduled departure.You can be reimbursed up to $500 for transportation expenses, including delays due to flight disruptions, inclement weather, or cruise delays.
Yes. Faye’s plans include coverage for non-medical emergency evacuation if a covered event, such as a natural disaster or political or security emergency outside of your home country, requires transportation from a place of danger to a place of safety.
Coverage is available for up to $100,000 in evacuation expenses.
Coverage is available for up to $100,000 in evacuation expenses.
If something is lost, stolen, or damaged during your trip, Faye can help cover the cost. You can be reimbursed for luggage and personal items, including clothing and professional equipment, up to $2K/trip, capped at $200/item.Learn more about baggage coverage and why Faye stands out.
If your passport is lost or stolen during your trip, Faye can reimburse you up to $50 to help cover replacement costs. For tips on what to do if you lose your passport and how Faye can help, check out our guide on how to practice passport safety.
If your bags are delayed, Faye can help cover the essentials while you wait. You’ll receive $200 if your bags are delayed for 6 hours or more, no receipt required, and up to an additional $300 if the delay reaches 12 hours or more and you have a receipt.
Learn more about how Faye can help if your luggage is delayed or lost here.
Learn more about how Faye can help if your luggage is delayed or lost here.
You can always check our Coverage Alerts page, which is updated continuously with important alerts and events that may affect your travel plans.
The Faye app does more than protect your trip. It’s your all-in-one travel companion that keeps you informed and supported along the way. Get flight alerts in real time, file and track claims easily, and receive approved reimbursements straight to your phone’s wallet. Our 24/7 team can also help you find a doctor, restaurant, or ATM nearby when you need it most.
You’ll also find helpful tools like local emergency numbers, weather updates, eSIM data plans for travel abroad, and Safekeeping to securely store your travel documents.
For more info, check out everything the Faye app has to offer here.
You’ll also find helpful tools like local emergency numbers, weather updates, eSIM data plans for travel abroad, and Safekeeping to securely store your travel documents.
For more info, check out everything the Faye app has to offer here.
Faye offers 24/7 support - weekends and holidays included - by phone, email or through the app, so travelers like you can get help at any hour if they’re dealing with a medical concern, a travel disruption, or need guidance mid-trip.
Support is available whenever plans change, not just during “normal” business hours. Message us at 2am. You’ll still reach a human.
Support is available whenever plans change, not just during “normal” business hours. Message us at 2am. You’ll still reach a human.
Faye is built to support you from the moment you purchase a policy.Through the Faye app, you can stay informed about disruptions with our live flight tracker and destination visa or vaccine requirements, connect with our 24/7 support team of real people for travel tips or when the unexpected hits, and view or edit your policy details.
You can also purchase an eSIM when traveling internationally to stay connected and use the Safekeeping feature to securely store your most important documents — available to you anytime, even offline.
It’s the difference between reacting to a disruption and staying one step ahead of it.
You can also purchase an eSIM when traveling internationally to stay connected and use the Safekeeping feature to securely store your most important documents — available to you anytime, even offline.
It’s the difference between reacting to a disruption and staying one step ahead of it.
Losing your passport or other important documents can be stressful, but Faye helps make it easier.
With our in-app Safekeeping feature, you can securely store digital copies of your passport, ID, visas, reservations, and other essential documents — accessible anytime, even offline.
Even if your phone is lost, stolen, or misplaced, your information stays secure, and Faye can help retrieve those copies for you if needed.Plus, Faye offers reimbursement of up to $50 to help cover the cost of replacing a lost or stolen passport.
Learn what to do if you lose your passport while traveling.
With our in-app Safekeeping feature, you can securely store digital copies of your passport, ID, visas, reservations, and other essential documents — accessible anytime, even offline.
Even if your phone is lost, stolen, or misplaced, your information stays secure, and Faye can help retrieve those copies for you if needed.Plus, Faye offers reimbursement of up to $50 to help cover the cost of replacing a lost or stolen passport.
Learn what to do if you lose your passport while traveling.
Faye monitors flights and sends alerts when delays, cancellations, or changes occur, so you are in the know as soon as possible. That means more time to rebook, adjust plans, grab a meal at the airport or reach out for assistance instead of finding out after your plans are already disrupted.
After you purchase a Faye policy, simply enter your flight number and departure date on the homepage of the Faye app and we’ll handle the rest.
If you’re unsure of your flight number, no worries–just click I can’t find my flight number and enter the information we need to help find it for you. Once connected, you’ll get real-time updates on delays, cancellations, gate changes, baggage carousels and more.
Learn more about how the Faye app keeps you updated in real time (even from your lock screen)
After you purchase a Faye policy, simply enter your flight number and departure date on the homepage of the Faye app and we’ll handle the rest.
If you’re unsure of your flight number, no worries–just click I can’t find my flight number and enter the information we need to help find it for you. Once connected, you’ll get real-time updates on delays, cancellations, gate changes, baggage carousels and more.
Learn more about how the Faye app keeps you updated in real time (even from your lock screen)
Absolutely! Our team can help smooth out any bumps along the road — from finding new flights to making the wait more comfortable. You can chat with our 24/7 support team in the app, by phone, or by email.
In addition, Faye plans include coverage for covered delays and missed connections:
Missed connections: up to $500 if a covered delay of 3+ hours causes you to miss your departure.
Trip delay: up $3.5/trip (capped at $250/day) for covered delays of 6+ hours
In addition, Faye plans include coverage for covered delays and missed connections:
Missed connections: up to $500 if a covered delay of 3+ hours causes you to miss your departure.
Trip delay: up $3.5/trip (capped at $250/day) for covered delays of 6+ hours
With the Faye app, travelers like you can manage their policy from start to finish digitally, from purchasing coverage to managing details to submitting claims to being reimbursed on approved claims. The experience is designed to be clear, accessible, and quick throughout.
Learn more about what you can do with the Faye app and how the Faye Wallet gives you access to digital reimbursements.
Learn more about what you can do with the Faye app and how the Faye Wallet gives you access to digital reimbursements.
Yes! First and foremost, the Faye app provides destination-specific info to help you travel smarter. Before your trip, access the pre-trip essentials section on the Faye app’s home screen to see important info like visa requirements, plug adapter types, and local emergency phone numbers. While traveling, it offers real-time alerts, local pharmacy info, and even tips like must-have apps to download and playlists to rock out to.
In addition, our team of travel experts is available around the clock to provide you with suggestions on the best restaurants to try, tours to book, and even where the closest ATM is to your hotel. Send them a message, and they’ll get back to you with top-notch ways to elevate your adventure.
In addition, our team of travel experts is available around the clock to provide you with suggestions on the best restaurants to try, tours to book, and even where the closest ATM is to your hotel. Send them a message, and they’ll get back to you with top-notch ways to elevate your adventure.
Faye’s award-winning coverage and care is built around how people actually travel, not just around policy language. It’s just one of the reasons we were named a TIME Best Invention.
This approach shows up through our flexible add-ons that enable you to customize your coverage, digital claim filing and quick processing, and real human support, all designed to help travelers like you move through disruptions with less friction and minimal stress.
This approach shows up through our flexible add-ons that enable you to customize your coverage, digital claim filing and quick processing, and real human support, all designed to help travelers like you move through disruptions with less friction and minimal stress.
It’s simple! Once you buy a policy with Faye, you can purchase an eSIM data plan for international trips directly in the Faye app. You’ll choose the plan that suits your trip, enter your payment details, and you’re good to go. Once purchased, you’ll get clear instructions on how to activate it.
Need help? Our customer support team is available through chat or via email at support@withfaye.com.
Need help? Our customer support team is available through chat or via email at support@withfaye.com.
We treat COVID-19 like any other illness and can cover non-refundable cancellation costs if you become ill with COVID-19 before your trip starts, and emergency medical and trip delay expenses, like quarantine accommodation and extension costs if you become ill with COVID-19 in-trip and need to stay longer. See more about our commitment to COVID-19 coverage here.
Faye’s plans include trip cancellation coverage that can reimburse up to 100% of your prepaid, non-refundable trip costs, up to the total trip cost you delare when you purchase your plan.This can include expenses like flights, hotel bookings, and prepaid tickets or activities, if you need to cancel for a covered reason.
If you fall ill with COVID-19 while in-trip and need to quarantine, your emergency medical expenses and trip interruption expenses will be covered. This includes prescription drugs, hospitalization and the cost of your trip extension, such as unplanned accommodation. Our customer experience team will also help you find a doctor, a pharmacy nearby and a safe place to stay because your well-being is top of mind.
If you add Cancel For Any Reason to your Faye plan within 14 days of your initial trip deposit, you’ll have the flexibility to cancel your trip for reasons not otherwise covered, including concerns about contracting COVID-19 while traveling.As long as you cancel at least 48 hours before your scheduled departure, you can be reimbursed for up to 75% of your prepaid, non-refundable trip costs.
If your travel partner becomes ill with COVID-19 while in-trip, you can be covered for your unused prepaid expenses (like hotels, tours, shows, etc.) as well as the costs to change your transportation to come home earlier or later than expected.
No, we do not cover COVID-19 testing before you depart. We also do not cover COVID-19 tests on your way back to the U.S. that are taken solely to comply with government requirements. However, we can cover emergency medical expenses related to COVID-19 that occur during your trip, including if you test positive for the virus, resulting in interruptions to your journey.
It depends. Most health insurance plans do not fully cover illness/treatment while traveling outside of the United States.
If you experience a medical emergency during your trip, Faye can help cover eligible expenses related to a sudden illness or injury, including COVID-19.
Coverage is available for up to $250,000 in primary emergency medical expenses, including hospitalization, prescription medication, and doctor visits.
Coverage is available for up to $250,000 in primary emergency medical expenses, including hospitalization, prescription medication, and doctor visits.
If you need medical evacuation due to a serious illness or injury, Faye can help cover emergency transportation to the nearest appropriate medical facility.Coverage is available for up to $500,000 when an acute, severe, or life-threatening condition occurs and adequate treatment is not available nearby.
If you need medical attention while traveling, we can help in a number of ways: We can instantly add funds to your Faye Wallet so that you can pay a medical facility, pay directly to a medical facility or reimburse you for covered medical expenses after you file a claim through our app.
Of course! Pre-existing medical conditions can be covered for trip cancellation or trip interruption, as long as you purchase your plan within 14 days of your initial trip deposit and are medically able to travel at the time of purchase.If you purchase your plan after that 14-day window, unfortunately, coverage for pre-existing conditions will not apply.Learn more about pre-existing conditions here.
The key difference is the order in which you can file a claim.With primary coverage, Faye can be the first to step in to pay or reimburse you. For example, if your plan includes primary emergency medical benefits, we can handle those payments directly.With secondary coverage, you must first file a medical claim with your primary health insurance provider. If there are remaining eligible expenses, you can then submit a claim with your travel insurance provider.
Yes, coverage is available if you need to cancel your trip due to unexpected pregnancy complications, or if you experience them while traveling.
Yes, policy holders on international trips have access to a telemedicine offering through Air Doctor which can help connect them to a network of about 20K doctors. Access is subject to availability in the country you're traveling to. This offering is in addition to Faye's 24/7 assistance that helps you gain access to local medical clinics, hospitals and emergency medical services.
Rental car insurance protects your temporary vehicle for the duration of your trip. Add on rental car coverage to your Faye plan and be covered for rental-related accident expenses including physical damage to the vehicle, as well as theft of the rental vehicle and relevant administrative fees charged by the rental car agency.
Taking your pet with you or leaving your furry friend at home? Make sure they’re taken care of by adding on pet care coverage to your Faye plan to make sure your four-legged pal is also protected. We can cover your pet’s health-related expenses if your furry friend gets sick while traveling with you or if you don’t arrive home on time resulting in additional kenneling expenses.
Vacation rental damage protection helps financially protect you and those you’re traveling with from certain unforeseen events and accidents that occur in the vacation rental property you are staying in. This add-on covers the vacation rental property you’re staying in and its contents, if you unintentionally or due to events outside of your control, damage something. You can be reimbursed for up to $3,000 for the lessor of repair or replacement costs for damaged items.
B.A.S.E. jumping, Bungee jumping, Hot air ballooning, Parachuting, Skydiving, Cliff diving, Fly-by-wire, Paragliding, Hang gliding, Heli-skiing, Heli-snowboarding, Wingsuit flying, Bodily contact sports, Mountain climbing up to 19685 feet (6,000 meters), Multi-sport endurance competitions, Parkour, Scuba diving, and any activity materially similar to the above.
Under our base plans, losses due to, arising or resulting from adventure or extreme activities are excluded under the medical-related benefit. However, for an additional cost, adrenaline seekers can purchase this add-on so that such losses due to, arising or resulting from adventure or extreme activities are covered on the same basis as losses due to, arising or resulting from all other injuries. This may help provide some peace of mind as accident and sickness expenses can be covered if you become injured while participating in an adventure or extreme sport.
Base plans cover up to $500K for medical evacuation expenses, including air ambulances, if your condition is acute, severe or life-threatening and adequate medical treatment is not included in your immediate area.
This add-on is for those that go all-in on action with in-trip activities like skydiving and bungee jumping. Faye’s base plans already come with non-extreme sports and activity coverage for the more mild-hearted travelers who enjoy activities like surfing, hiking, and snorkeling.
Cancel For Any Reason (CFAR) is an optional add-on that gives you extra flexibility when canceling your trip. While our standard plan covers cancellations for covered reasons, CFAR lets you cancel for any reason, no matter if it’s just a change of heart or a scheduling conflict.
With Faye’s CFAR add-on, you can be reimbursed for up to 75% of your non-refundable trip costs if you cancel at least 48 hours before your scheduled departure. To qualify, CFAR must be purchased within 14 days of your first trip deposit.
Important: Reimbursement for the travel arrangements you want covered is contingent upon entering your full non-refundable trip cost when you purchase your plan.
You might want to consider CFAR if:
With Faye’s CFAR add-on, you can be reimbursed for up to 75% of your non-refundable trip costs if you cancel at least 48 hours before your scheduled departure. To qualify, CFAR must be purchased within 14 days of your first trip deposit.
Important: Reimbursement for the travel arrangements you want covered is contingent upon entering your full non-refundable trip cost when you purchase your plan.
You might want to consider CFAR if:
- You have non-refundable bookings
- You’re booking far in advance and plans may change
- You want peace of mind with extra flexibility
Cancel For Work Reasons* is an optional add-on that can reimburse you for up to 100% of your prepaid, non-refundable trip costs if you cancel for a covered work-related reason, when purchased within 14 days of your initial trip deposit. It’s worth considering if your job schedule isn’t fully predictable or your plans could change due to work.
*Coverage, pricing, and availability may vary by state.
*Coverage, pricing, and availability may vary by state.
The cost of travel protection depends on the details of your trip. Factors like your destination, trip length, number and ages of travelers, state of residence, and any add-ons you choose all play a role. You can get a quote for your trip here.
Yes. You can buy a plan that covers you for trips of up to 180 days (roughly 6 months). If you are planning on staying at a destination longer, you might want to contact a company that provides health coverage for those temporarily living overseas.
Before you purchase, we take a few key details into account, like whether you’re traveling domestically or internationally and your trip dates, to make sure we offer the most suitable protection for your plans. For example, trip cancellation isn’t available on the day you’re set to depart, so we won’t include it as an option.
Yes, you can increase your trip cost up to 48 hours before your trip begins, as long as you haven’t already incurred a loss or filed a claim. If you purchased CFAR, you can still increase your trip cost for new travel arrangements made within 14 days of booking. If you need to decrease your trip cost, you can do so within 14 days of purchasing your plan, provided you haven’t departed, incurred a loss, or filed a claim.
Head to the Faye app on iOS or Android to make such changes and chat with our 24/7 customer experience team - even on weekends and holidays! You can also connect with us at support@withfaye.com or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.
Yes. You can cancel your travel insurance and receive a full refund up to 14 days after purchasing Faye coverage as long as your trip didn’t start yet, you have not incurred a loss and you haven’t filed a claim.
We sure do. Cancel For Any Reason gives you extra flexibility. Add this additional protection and you can cancel your trip for any reason not already covered by your plan — even if you simply decide not to go — up to 48 hours before your scheduled departure, as long as you purchase this add-on within 14 days of your first trip deposit. You can be reimbursed for up to 75% of your non-refundable trip costs.Important: Reimbursement for the travel arrangements you want covered depends on entering your full non-refundable trip cost when you buy your plan.
We indeed offer more budget-friendly rates for adults traveling with Faye and bringing along kids under 18 on their adventure. To get a quote, simply provide your trip details and enter in all those traveling in your party. Rates are rolling out nationwide, and are currently available to residents in the following states: AK, AL, AR, AZ, CO, CT, DC, GA, DE, FL, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MT, MS, NC, ND, NE, NJ, NH, NM, NV, OH, OK, OR, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Our team of customer experience specialists (real humans!) are available to you 24/7, 365 days a year, even on weekends and holidays. Chat with us in the Faye app on iOS or Android, email us at support@withfaye.com or call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122.
Yes! Our mission is to go above and beyond with coverage and care that supports your entire journey - from liftoff to checkout. In fact, Faye’s in-trip coverage kicks in the moment you leave home to begin your trip and is in effect until the moment you return. And our team of customer experience specialists (real humans!) are available to you 24/7. We know your time away is sacred. That’s why we’re working when you shouldn’t be.
No, however we can assist you by looking up available flights for you or by connecting you with your travel agent (if relevant).
In the event of a medical emergency, please call us at +1-833-240-7056 toll-free if you’re calling from within the U.S. If you're calling from outside of the U.S. dial +1-804-482-2122. For non-medical emergencies, please contact our 24/7 customer experience team via the Faye app on iOS or Android, or via email at support@withfaye.com.
Oh no! In the event that the app is not working properly, please shoot us a note at support@withfaye.com and our product specialists will get back to you in a timely manner.
We’re really sorry to hear that and strive to go above and beyond your expectations. Please contact our customer experience team via the app on iOS or Android with your feedback and if you need further assistance, please email us at feedback@withfaye.com.
We have an easy, digital claims process that aims to solve your claim(s) quickly, fairly and accurately after receiving all the necessary info. We know your time is precious, and we’re not here to waste it. To submit a claim, head to the Faye app on iOS or Android. Or you can email us at claims@withfaye.com.
Via the Faye app, under Trips, find the trip you filed a claim for. All claims you’ve submitted will be trackable and viewable from here. You can also get in touch with our team via the Chat function in the app. Don’t have the Faye app? Email us directly at claims@withfaye.com or call us toll-free at 1-833-240-7056 at any time to check the status (holidays and weekends included).
Faye Wallet is an easy-to-use digital card within the Faye app that can be connected to your Google Pay and Apple Pay account(s) on your phone. During your trip, if a well-planned moment goes awry and you qualify for a speedy reimbursement, we’ll send funds to your Faye Wallet that you can use then and there to purchase what you need most rather than paying out of pocket - like a new outfit and toothbrush. Via Faye Wallet, you can be paid quickly for approved claims as well. For everything you need to know about Faye Wallet, click here.
Processing time can vary depending on the claim, however we aim to process each claim within 48 hours of receiving the necessary information.
Via the Faye app, you can see if your claim status is open, approved or paid. When you are reimbursed for a claim to your Faye Wallet, you will see it reflected in your card balance. If we need additional information from you or if your claim has been denied, our team will message you via email.
We are new in the travel insurance space having launched in 2022, but are backed by a team of experienced travel and tech professionals. Our underwriters (they're the ones who back up our policies and fund claims payments) has both been in business for 100+ years.
If your flight is delayed or canceled for a covered reason, Faye can support you in the moment and help reimburse eligible expenses. You’ll also receive real-time flight alerts in the Faye app (often before the airline), which can help you stay informed and allow you to adjust plans sooner.
Learn more about what to do when your flight is delayed here.
Learn more about what to do when your flight is delayed here.
Yes. If your baggage is lost, stolen, damaged, or delayed, Faye can help you navigate next steps and reimburse eligible expenses, up to $2K/trip.
For qualifying delays, you may also receive a $200 trip inconvenience benefit—sent directly to your phone’s wallet—along with reimbursement for essential purchases (like clothing or toiletries) while you wait, up to $300.
Learn what to do if your luggage is delayed or lost here.
For qualifying delays, you may also receive a $200 trip inconvenience benefit—sent directly to your phone’s wallet—along with reimbursement for essential purchases (like clothing or toiletries) while you wait, up to $300.
Learn what to do if your luggage is delayed or lost here.
If a covered delay of 3+ hours causes you to miss a scheduled departure, Faye can help cover eligible transportation expenses, up to $500. This may include delays due to flight disruptions, inclement weather, or cruise delays. See your plan details for more information.
If you experience a sudden illness or injury during your trip, Faye can help cover eligible emergency medical expenses, like hospitalization, prescription medication, and doctor visits, up to $250K (primary) for international trips. You can also access support directly through the Faye app, with 24/7 assistance to help you navigate care while away from home.
Learn more about why your health insurance might not be enough when you travel abroad and what Faye’s coverage offers.
Learn more about why your health insurance might not be enough when you travel abroad and what Faye’s coverage offers.
If you’ve added vacation rental damage protection to your base plan, Faye can help cover up to $3K in accidental damage to your rental property during your stay, subject to the terms of the add-on. This may include broken dishes, damaged appliances, stained carpets and more.
If a covered event interrupts your trip, Faye can help reimburse up to 150% of your unused, non-refundable trip costs and certain additional expenses.
Reach out to our customer support team 24/7 if you have any questions, and file your claim directly in the Faye app when you're ready.
Reach out to our customer support team 24/7 if you have any questions, and file your claim directly in the Faye app when you're ready.
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