COVID-19 travel protection

We treat COVID-19 as we do any other medical illness defined in our policy and go the distance to make sure you’re protected if you contract the virus pre-trip or in-trip.

To see our COVID-19 frequently asked questions, head here.

Our commitment to COVID-19 coverage

Pre-trip

You bought Faye travel insurance and contract COVID-19, resulting in you having to cancel your upcoming trip.

100% of your non-refundable trip costs will be covered, up to your estimated total trip cost (your policy limit). FYI: during the purchase process, we ask you for your estimated total trip cost.

  • Flight tickets
  • Hotel bookings
  • Show & activity tickets

You’ve bought Faye travel insurance + our Cancel For Any Reason add-on and are afraid to contract COVID-19 while traveling, so you decide to cancel your trip.

75% of your non-refundable trip expenses can be covered because you purchased the CFAR add-on which gives you have the ability to nix your trip for reasons other than those covered in your policy (such as fear of contracting COVID-19), as long as you do so at least 48 hours in advance of your trip.

  • Flight tickets
  • Hotel bookings
  • Show & activity tickets

In-trip

You’ve unfortunately contracted COVID-19 during your trip.

If you experience illness in-trip, you’re covered for up to $250K for international travel and up to $50k for domestic travel in emergency medical expenses. Your trip interruption expenses can be covered and our customer experience team will be available 24/7 to help you - whether it’s finding a doctor or a pharmacy.

  • Prescription drugs
  • ️Hospitalization
  • Cost of your trip extension
  • Quarantine accommodation

Your travel partner has unfortunately contracted COVID-19 during your trip.

If your travel partner becomes ill with COVID-19 while in-trip, and you have Faye travel protection, there is coverage for your unused prepaid expenses as well the costs to change your travel arrangements to come home later than expected.

In addition, if you are quarantined due to your travel partner’s illness, there is also coverage for your additional hotel expenses.

  • Hotel accommodation
  • Change fees
  • Show & activity tickets

These scenarios apply to those covered by Faye’s Travel Protection Plan and show what's available to a U.S. resident buying a policy at least three days before their scheduled departure date.

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.