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    COVID-19

    COVID-19 travel protection

    We treat COVID-19 as we do any other medical illness defined in our policy and go the distance to make sure you’re protected if you contract the virus pre-trip or in-trip.

    To see our COVID-19 frequently asked questions, head here.

    Our commitment to COVID-19 coverage

    Pre-trip

    FYI: during the purchase process, we ask you for your estimated total trip cost. What can be covered:

    • Flight tickets
    • Hotel bookings
    • Show & activity tickets

    This add-on gives you the ability to nix your trip for reasons other than those covered in your policy (such as fear of contracting COVID-19), as long as you do so at least 48 hours in advance of your scheduled departure date. What can be covered:

    • Flight tickets
    • Hotel bookings
    • Show & activity tickets

    In-trip

    If you experience illness in-trip, you can be covered for up to $250K for international travel and up to $50k for domestic travel in emergency medical expenses. Your trip interruption expenses can also be covered and our customer experience team will be available 24/7 to help you - whether it’s finding a doctor or a pharmacy.

    • Prescription drugs
    • ️Hospitalization
    • Cost of your trip extension
    • Quarantine accommodation

    If your travel partner becomes ill with COVID-19 while in-trip, you can be covered for your unused prepaid expenses (like hotels, tours, shows, etc.) as well as the costs to change your transportation to come home earlier or later than expected.

    • Change fees
    • Show & activity tickets

    These scenarios apply to those covered by Faye’s Travel Protection Plan and show what's available to a U.S. resident buying a policy at least three days before their scheduled departure date.

    © 2026 Zenner, Inc. All rights reserved.

    Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by an authorized insurance carrier, as identified in the insurance policy if purchased. Other non-insurance assistance services are provided directly by Zenner, Inc., and Falck Global Assistance LLC. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. The avatars next to real comments on our site are for illustration and do not depict real individuals. FAYE is a registered trademark in the U.S. Patent & Trademark Office, owned by Zenner Inc. Click here to review the full disclaimer.