An insurance company that actually wants to hear from you. Imagine that.


Easily contact us 24/7 (yes, real humans!)

for emergencies & anything else you wanna chat about


Chat with us via the Faye app on

iOS or Android


Calling toll-free from the U.S.

Calling from outside of the U.S.


Email us at [email protected] for questions you have pre-trip or in-trip, and to speak with us about a claim you’ve submitted, email us at [email protected]

Travel Advisors

[email protected]


[email protected]
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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.