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    Head of Customer Experience

    Customer Experience Specialist | IL

    Description

    Who We Are:

    Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

    Our customer experience team delivers the best in class insurance, travel and assistance experience to hundreds of thousands of customers traveling domestically and internationally. Faye’s CX has been recognized as providing the highest rated experience in our industry, an advantage we wish to expand even further, leveraging technology to enable scalable operations globally.

    What We’re Looking For:

    Faye is seeking a visionary Head of Customer Experience to architect and drive the scaling of our CX operations. You will be responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth. With a deep understanding of customer behavior and how large-scale CX teams operate, you’ll guide us in delivering exceptional experiences at scale while championing the voice of the customer across the organization. This is a key role for someone ready to shape the future of CX at Faye.

    Responsibilities

    Global Leadership & Team Growth:

    Customer Experience Strategy:

    Expansion of Team Expertise and Responsibilities:

    Tech & Data-Driven Leadership:

    Qualifications

    Apply now

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