Join the Faye family

Customer Experience Specialist

IL
Customer Experience Specialist

Description

Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Responsibilities

  • Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.
  • Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
  • Provide real-time support related to travel inquiries & emergency events.
  • Collect & monitor travel intelligence information.
  • Interact with travel & medical providers.
  • Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
  • Efficiently handle customer complaints with empathy, knowledge and understanding.
  • Complete customer requests in a friendly, professional and timely manner.
  • Work collaboratively across teams and departments to help solve any matter at hand.

Qualifications

  • Native English speaker / English mother-tongue level- must
  • Excellent verbal & written communications skills
  • Ability to display great time management and prioritize workload while remaining organized and efficient
  • Proven experience in customer service/call center roles
  • Familiarity with American customer service and culture
  • A medical and/or travel background - a plus
  • Tech-oriented
  • Ability to work in shifts - 24/7

Application