Description
Who we are
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.
Life at Faye
At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.
What we’re looking for:
Faye is seeking a highly experienced Director of Insurance Operations to lead and scale our Insurance Operations function. This role will establish the operating model that underpins all insurance product development and launches - bringing structure, predictability, and accountability to a rapidly evolving environment.
As a key cross-functional leader, you will own the end-to-end insurance operations strategy, ensuring alignment across Product, Partnerships, and Underwriting, and enabling the business to execute efficiently at scale.
Responsibilities
- Own and evolve the operating model for insurance product development and launches
- Build scalable, repeatable processes that enable efficient execution across teams
- Ensure disciplined execution against timelines, dependencies, and launch readiness
- Serve as the primary point of coordination with underwriters on product scope, requirements, and timing
- Establish and enforce clear documentation and operational standards
- Design and implement a structured QA framework for insurance products
- Identify gaps, reduce operational risk, and continuously improve systems and workflows
Requirements
- 10+ years in insurance, with deep experience in travel insurance
- Proven leadership in building and scaling operational functions or programs
- Strong cross-functional leadership and stakeholder management experience
- Experience working closely with underwriters and external partners
- Highly structured thinker with strong operational and program management discipline
