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Travel insurance jargon demystified  

Team Faye
Mar 25, 2022

It’s no secret that insurance plans can include a lot of jargon that you might not be familiar with. That’s why we’ve created this digestible glossary for you so you can understand your travel insurance plan to the fullest prior to hittin’ the road. 

Travel insurance terminology explained

  • Cancel for Any Reason (CFAR): An add-on to your Faye travel insurance plan that enables you to cancel your trip for any reason in addition to those covered, no later than 48 hours prior to your scheduled departure date, even if you just don’t feel like going. 

  • Claim: The process of a traveler submitting documentation to their insurance provider for reimbursement of a covered expense. Reimbursement is subject to what is covered in the plan. 

  • Emergency care coverage:  Medical care that requires immediate assistance and is covered by your plan. 

  • Emergency evacuation: Medical Transportation that’s needed to take you to the nearest facility that can treat you appropriately.

  • Excess: This term refers to how your travel insurance plan will interact with other coverage you may have. For instance, if your medical coverage is excess, it will pay only after your primary coverage has been paid. Your plan will clarify whether coverage is excess or primary.

  • Exclusions: Events or activities not covered by your travel insurance coverage. 

  • Lookback period: The period of time your insurance company will “look back” to determine if there has been a change in medical condition and if a claim is related to a pre-existing condition.

  • Pet care: The coverage of pet health-related expenses if your furry friend gets sick while traveling with you, if your pet has to be quarantined due to sickness, or if you don’t arrive home on time resulting in additional kenneling expenses. Quarantined means your travel companion is forced to strict medical isolation by a recognized government authority or medical examiners if they have - or are suspected of having - a contagious disease, infection, or contamination.

  • Primary: This refers to the priority of payment when you file a claim. For example, if you purchase a travel insurance plan with primary emergency medical benefits, that means the travel insurance company is the first to pay or reimburse for those benefits.

  • Rental car care: A benefit you can add on to your travel insurance policy for coverage of car rental-related accidents and theft expenses, such as coverage for collision, loss, and damage.

  • Repatriation: If you fall ill or get injured while traveling, your insurer will arrange for you to get home for treatment. In addition, repatriation coverage includes handling the necessary transportation home if the insured passes away from illness or injury during the trip.

  • Trip cancellation: When a traveler must unexpectedly cancel their travel plans. Typically this covers a number of cancellation reasons, including injury, illness, or death of a covered person.

  • Trip interruption: When a traveler must unexpectedly cut their trip short or extend their trip, changing their planned return date home.

  • Urgent care: Medical care that shouldn’t be postponed but doesn’t pose a life-threatening situation. 

  • Whole-trip travel insurance: Whole-trip travel insurance is coverage that goes the distance to protect your entire trip, from the moment you leave home until the moment you return. Faye’s entire trip protection covers your trip, your health, and your stuff. You can see everything Faye covers, as well as what you can add on to your plan, here.

For additional questions about what Faye travel insurance covers, our customer experience team is available to answer questions 24/7, 365 days a year - even on weekends and holidays. You can chat with them via the Faye app on iOS or Android or contact them at [email protected].

Looking for more helpful content on travel insurance and all things travel? Read more with Faye here.

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Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by United States Fire Insurance Company and non-insurance assistance services provided by Zenner, Inc., and Global Excel Management Inc. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. Click here to review the full disclaimer.