Travel insurance has a reputation problem. It’s been called boring, overly complicated, and often treated as a “nice-to-have.” At Faye, we’re here to change that.
We believe travel insurance should be as smart, helpful, and essential as your carry-on. That’s why we created the Faye app—a game-changer that has modernized coverage and care for today’s travelers.
With the Faye app, travelers can protect their trips, manage their plans, and access everything they need—all from their phone. No paperwork, no stress, just peace of mind wherever their adventure takes them.
What is the Faye app?
It’s more than travel insurance—it’s your clients’ digital travel companion. The Faye app helps them travel smarter, safer, and with less stress.
Here’s a quick walkthrough of the app in action:
With the app, travelers can:
- Purchase and make changes to their travel insurance coverage
- File claims and get reimbursed to their phone’s wallet
- Access real-time trip updates and tools to help them navigate their journey
- Chat with our team 24/7 for support
- And much more!
How it works
Getting started is simple:
- Download the Faye app on iOS or Android
- Enter travel and personal details
- Get covered in as little as 60 seconds
From there, the Faye app becomes their go-to for all things travel. Whether they’re at the airport, relaxing on the beach, or halfway across the globe, Faye is right there with them as their digital travel companion.
What travelers can do in the Faye app
The Faye app is packed with tools and features to keep them informed, prepared, and confident on every adventure.
Stay on top of trip details
- Clients can view a clear breakdown of their policy coverage
- Add flight details to receive real-time updates on delays, cancellations, gate changes, baggage carousel information, and dynamic live activity alerts that appear right on their device’s lock screen.
- Enjoy complimentary access to participating airport lounges directly through the app if your flight is delayed by 3 hours or more. If no participating lounge is available, visit any lounge and get up to $50 per person on your policy by filing a claim.
Access essential travel info
- Find local emergency numbers like the U.S. embassy, pharmacies close by, and more.
- Check destination-specific details like visa requirements, plug types, weather forecasts, local music, and even apps to download so they can travel like a local.
- Use the currency converter to avoid guessing costs—no more surprises at checkout.
Handle claims without the hassle
- Travelers can file a claim directly in the app by uploading your documents. Our team works to review everything within 48 hours, and you can track your claim’s progress at any time.
- Use Faye Wallet, their secure digital payments card, to receive speedy reimbursements on approved claims and common travel snafus- even while they’re still in-trip. From the app, they can simply add it to Apple Pay or Google Pay and use funds received to tap and pay for expenses on the go.
Get medical support anytime
- They have access to Air Doctor’s network of 20K telemedicine doctors, so they’re never far from care.
Stay connected, wherever they are
- If your travelers need to adjust their policy, find a pharmacy, or even get a coffee shop recommendation, our team is available 24/7 through the Chat tab.
- They can also skip SIM card swaps and unreliable Wi-Fi. With our eSIM feature, they can activate a data plan directly in the app when they plan to travel abroad and stay connected as soon as they land.
- Your clients can add their loved ones as contacts in Safekeeping to automatically share flight updates. So they never need to rely on airplane WiFi again to send that “about to land” text.
Keep documents safe
- With our Safekeeping feature, travelers can securely upload and store important travel documents—like passports and tickets—right in the app. No internet? No problem. If a copy is needed, you or your traveler can contact our team, and we’ll send it quickly and securely, wherever they are.
Wherever their adventure takes them, the Faye app keeps your travelers covered, connected, and in control.
Why we’re reimagining travel insurance
Traditional travel insurance was built for an era of fax machines and long hold times. Faye is built for today’s traveler.
We set out to make travel insurance something you and your travelers actually want to use. With the Faye app, they can get:
- Whole-trip protection: Plans that cover flights, accommodations, health, belongings, and those “ugh” moments like delays or cancellations. Need more? Add-ons like Cancel for Any Reason let you or them customize their coverage.
- Real-time support: Whether it’s a hiccup or finding the nearest pharmacy, our team is available anytime through the app, phone, or email—even on holidays.
- A fully digital experience: Travelers can get a quote in seconds, file claims easily, and receive reimbursements for approved claims to their Faye Wallet—all while enjoying real-time alerts and pre-trip tips.