On April 6th we pushed Faye live, making our travel coverage and care available to the world. And in just 3 short but mighty months, I’m excited to announce that we’ve been named one of the must-download apps of 2022 by Fodor’s travel!
So, how’d we get here?
We started from scratch with a digital product that’s person-first – standing out in a space dominated by legacy players. Our app lets travelers do it all – get their adventures covered, file claims, receive real-time alerts on their itinerary, and speak to our travel assistant experts 24/7.
Speaking of, we put top-notch customer service at the top of our priority list. And it shows. This has already resulted in customers returning to protect another adventure with Faye and consistent 5-star feedback which we’ve worked tirelessly to achieve. We pride ourselves on being an insurance company doing things differently – that means we want to speak with our customers and are easy to get a hold of around the clock.
A few pieces of feedback that makes our team proud:
- “No nonsense, down to earth, easy to use. “ – Robert
- “It’s about time that there was a travel insurance that provides complete coverage for my travels, takes minutes to sign-up for AND has an app to monitor details of my travel.” – Bonni
- “Faye has really raised the bar when it comes to travel insurance. The simple process of not just getting a quote, but purchasing a plan is seamless. This app is a traveler’s dream. I was also able to use the chat feature and get additional support and answers to my questions. The app even has a digital payment card so in the event of a claim I wouldn’t have to wait until I get home to file my claim.” – Tony
And ultimately, we made our offering comprehensive and clear.
This may seem simple, but the travel insurance ecosystem is chock-full of anything but.
Our purchase process doesn’t include confusing, fancy-named packages that leave travelers confused. And our website content is written thoughtfully, to transparently showcase how our protection covers you.
What’s next?
In short – a lot.
We’re excited to release new add-ons to our coverage so travelers can continue to customize Faye protection to fit their trip needs. From telemedicine to vacation rental damage protection to adventure & extreme sports, Faye will be able to go the distance to protect any type of trip – for those who prefer staying in Airbnbs with their families to thrill-seeking bungee jumpers.
You’ll also start to see Faye in more places as we partner with the best in the business who put the consumer experience above making a sale.
Thank you to those who have trusted us to cover and care for you during your adventures thus far, and if you’re booking a trip soon and choose Faye to protect it, I’d love to hear your feedback!
