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About us

Going above & beyond every step of the journey

We launched Faye with the understanding that travel is vital to your well-being, and that you crave travel coverage that puts you first. That’s why we’ve formed a team of insurance and travel experts that have built the first ever person-first travel insurance and assistance offering on the market.

Our mission

Our mission is to go above and beyond with a product that supports your entire voyage with quality service and value - from booking to takeoff to checkout. Whether it’s incredible coverage, proactive financial reimbursements, or 24/7 support anywhere in the world, we move as fast as your itinerary does.

Our mission illustration
Our mission illustration

Backed by the best in the business

Travel insurance in our plans is underwritten by U.S. insurance carriers, rated A+ by A.M. Best of 2025.

Members of

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Awards

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Global mindset

Faye goes where you go. Our offices are around the globe and we provide access to a network of 20K telemedicine doctors available in 21 languages and counting.

Global mindset illustration
Global mindset illustration

Going beyond travel insurance

Faye is more than top-notch coverage & care—we’re your all-in-one travel companion. Our award-winning app offers real-time flight alerts, easy claims, and speedy reimbursements. Need help rebooking or finding a pharmacy? Our 24/7 team has you covered. Plus, Faye Wallet gives you quick access to funds for travel hiccups. Wherever you go, Faye goes too.

Going beyond travel insurance illustration
Going beyond travel insurance illustration

What sets us apart from the rest

24/7 assistance

Whole-trip coverage

100% digital

Real-time travel alerts

Quick reimbursements

24/7 assistance

Whole-trip coverage

100% digital

Real-time travel alerts

Quick reimbursements

© 2026 Zenner, Inc. All rights reserved.

Faye is the brand name for customizable travel protection plans offered by Zenner, Inc. and its subsidiaries including Zenner Insurance Services LLC, California license #6006067. Plans consist of travel insurance underwritten by an authorized insurance carrier, as identified in the insurance policy if purchased. Other non-insurance assistance services are provided directly by Zenner, Inc., and Falck Global Assistance LLC. The information on this website is provided for informational purposes only and does not include all terms, conditions, and exclusions of the travel insurance coverage. Some or all coverages may not be available in your state. The avatars next to real comments on our site are for illustration and do not depict real individuals. FAYE is a registered trademark in the U.S. Patent & Trademark Office, owned by Zenner Inc. Click here to review the full disclaimer.